: But we knew that, didn’t we? The reason they suck today: Suddenly, I couldn’t send email. After wasting an hour of my time and Hosting Matters’ time, it turns out the damned cable ISP overnight switched to require all outgoing mail to go through only its SMTP server. Now correct me if I’m wrong (please) but when I go to the office tomorrow, I’ll just bet I’ll have to switch it back again; and then switch it tomorrow night, and on and on. They didn’t tell anybody; they just did it because, hey, we’re the cable company and we suck but you’re stuck. (I live too far away from a central phone company office to be able to use DSL, so I am stuck.) Cablevision sucks.
: UPDATE: It gets better. Two Cablevision managers said to me with straight face that I could upgrade to a business account. So I could move from my $40 account to one that costs $110 just because Cablevision decided to change a rule to inconvenience its customers (and, by the way, this also shows that Cablevision did not have to change this rule). That’s clearly not good, I said. “Well, it’s an option,” they said. Yes, and so is sitting on top of a flagpole in my underwear. But I think I’ll pass.
If you’re a Cablevision
customer victim, the man in charge is one Wilt Hildenbrand at 516 803 2300. Call and complain. If you walk to Cablevision, demand that your complaint be escalated, as well.