I have complained about Yahoo mail many times. About three years ago, I made the mistake of taking a Yahoo premium account — just to keep Yahoo from killing my account, which is its way of strongarming customers into paying. I canceled the account at least two years ago but just found it on my credit card bill. I spent 20 minutes on the phone with the Philippines trying to cancel the account and get a refund. They refuse to refund. The best part is that I asked for the guy’s name — Joe — and said I was going to blog about this, which I think is only fair. He told me to stop “recording” the call or he would terminate it. They can record. We can’t. Shades of AOL. Their attitude is every bit as bad as Comcast or AOL. Compare and contrast with Google. Yahoo is the last old-style company. It treats its customers like prisoners. They think they can make money telling us what we cannot do. Google has killed them for good reason. I never go to Yahoo. In a word: Yahoo sucks.
by Jeff Jarvis