Posts about twitter

MJ OD

When Michael Jackson died, I wondered how quickly the conversation about him would fade online and how long it would persist on TV “news.” Well, it didn’t take long to see the divergence: TV thinks we’re still buzzing about MJ. But online, we’re not.

Here’s Blogpulse on mentions of Michael Jackson:

blogpulsemj

Here’s the dropoff of Michael Jackson searches on Google Trends:

googletrendsmj

Michael Jackson and variants owned Twitter Trends when the news broke; now it is off the home-page list (MJ’s is there, but that appears to be the handiwork of a Twitter spammer [a “spitter”?].

See today‘s most-viewed videos on YouTube: Only one related video (a Michael Jackson dance video, ranked #14) in the top 10.

Digg’s not a very good measure since the half-life of buzz there is as fast as the single wing-flap of a bee, but on the front page as I write this is only one story about Jackson’s worth.

None of these measurements is perfect. But they all show that we had consuming interest in Jackson when the news came out but that quickly faded. Yet cable news and the network morning shows especially are still ODing on MJ. My theory is that if one is doing it, all do it until the first one has the courage to break off; it’s peer pressure. But out here, it doesn’t take us long to get sick of their obessions.

: Cases in point: Right now, Matt Lauer is giving a tour of Neverland and Michael’s closet – including a secret section of Michael’s closet. CBS is promising a special report on the women in Michael’s life. Oh, for someone on TV with a sense of irony.

: Pew says that two-thirds of Americans think the Jackson story got too much coverage.

The King of Twitter

Reporters have been calling today looking into the importance of Twitter and social media in the two big stories of the month: Iran and Michael Jackson. Have we come to a next step stage in social media’s impact on news? Maybe.

Certainly the Jackson news spread quickly via Twitter. TMZ.com got the news first and it spread from tweet to retweet and then it spread beyond the web as each of those Twitterers acted as a node in a real-life network. An AP reporter told me she was riding on a bus when someone came on and announced the news to all the passengers – that person was a node, the bus the network – and then everyone on the bus, she said, took out their smart phones and spread the news farther. The live, ubquitous, mobile web is an incredible distribution channel for news.

I also spoke with Tampa Bay’s Eric Deggans and we wondered together about the arc of the Jackson story in big media versus our media. I’ll just bet that the story will die off on Twitter trends, Technorati, YouTube, and Facebook sooner than it finally exhausts its welcome – and our patience – on cable news. Back in 2005, I said that TV news was paying more attention to Jackson’s trial than the audience was, as evidenced by discussion on blogs, which lost interest in the story long before TV did; indeed, they never obsessed on Jackson as TV did and TV believed we wanted to.

I think this also means that we are less captive to cable news. Since its birth, cable was the only way to stay constantly connected to a story as it happened, or allegedly so. But in the Jackson story, there really is no news. He’s still dead. All that follows is discussion and wouldn’t we really rather discuss it with our friends than Al Sharpton? Once the supernova of news explodes – taking down Twitter search and YouTube and jamming GoogleNews search – we probably to seek out TV, but it quickly says all it has to say and the rest is just repetition. If the Iraq War was the birth of CNN could Iran and Jackson mark the start of their decline in influence? Too soon to say.

Journalists end up playing new roles in the news ecosystem. Again, I followed the Iran story in the live blogs of The New York Times, the Guardian, the Huffington Post, and Andrew Sullivan and they performed new functions: curating, vetting, adding context, adding comment, seeking information, filling out the story, correcting misinformation. They worked with social media, quoting and distributing and reporting using it. I watched the filling out of the Neda video story as the Guardian called the man who uploaded it to YouTube and Paulo Coelho blogged about his friend in the video, the doctor who tried to save Neda. Piece by piece, the story came together before our eyes, in public. The journalists added considerable value. But this wasn’t product journalism: polishing a story once a day from inside the black box. This was process journalism and that ensured it was also collaborative journalism – social journalism, if you like.

The unfortuante truth about the confluence of these two stories – Jackson and Iran – is that the former pushes the latter off the front page, the constant cable attantion. But will it push Iran out of our consciousness and discussion? Again, we’ll see. I was in the car when I spoke with Eric but he told me that on Twitter, the trends were all but filled with Jackson – except for the Iran election, which was still there, in the middle. That renews my faith in us.

: LATER: Here‘s the AP story.

Here‘s Eric’s piece. And here‘s the San Francisco Chronicle’s piece (curses to the editor to cut out reference to WWGD?).

: Interesting take from a lawyer who sees Jackson as a victim of the innovator’s dilemma.

Adding value in the new news ecosystem

How can and should news organizations and others add value to the new news ecosystem that is being used in the Iran story?

Or to put the question another way: The New York Times keeps talking about how expensive its Baghdad bureau is and what a fix we’d be in without it. Well, the essential truth in Iran is that no one has a Tehran bureau (or if they do, it has been rendered useless by government diktat). So we have no choice but to replace that bureau with the people, with witnesses empowered to share what they see.

The New York Times, the Guardian, and Andrew Sullivan, to name three, have been doing impressive work with their live blogs, sifting through Twitter, Facebook, YouTube, blogs, trying to add as much context and as many caveats as they can. The live blog is print’s equivalent of live TV; it is the way to cover a story such as this: process journalism over product journalism.

But clearly, in that coverage of and by the people, we are experiencing severe filter failure, to use Clay Shirky’s term. Look at the hundreds of tweets that emerge every minute and at the overuse of the word “confirmed” on them, which is meaningless if you don’t know who’s doing the confirming. There’s no way to tell who’s who, who’s there, who’s telling the truth, who’s not.

Note the repeated word: Who. The greatest value a news organization can add to this new news ecosystem is to identify, curate, vet, and train people. Ideally, that needs to happen before the big story breaks. But it can even be done outside the country, as I saw CNN do this morning, talking with a Columbia University student from Iran, who knew who was real and was there from her network of family and friends. Of course, even if you know the people you’re listening to, it’s impossible to know whether everything they say is true unless you can verify it yourself. But that’s the point: You can’t.

So you need to have the best head start you can have. The larger the network of people a news organization can organize, the better shape it will be in when news breaks, the better it can filter the reports that come – whether from people in that network or in the larger network of people those people know. The more people in the network, the more who can go to the scene of news or research closer to it – the more you can ask for help.

Global Voices is an example of this infrastructure: someone who knows someone who knows someone, each able to judge what the next in the chain is saying.

I’ve also been arguing that for journalists, saying what you don’t know is becoming as important as saying what you know. That is all the more critical as misinformation and rumor can spread at the speed of information online. So I imagine a news organization creating a kind of anti-wiki – a dynamic, collaborative Snopes: a list of what we don’t know so we can see what is unconfirmed and so these things can be confirmed – so journalists can add journalism.

On Twitter right now, for example, I’m seeing a great deal about people being taken to embassies instead of hospitals. It is possible for journalists to call their diplomatic sources and confirm at least that, check that off. We need structure around that process.

See also the post below about YouTube holding unique information about the provenance of video. YouTube should not reveal identifiable information about those sources. But news organizations should be able to contact YouTube to help sift through them and find out least which videos came from Iran.

News organizations could also equip their networks of witnesses. Alive in Baghdad distributed cameras to people there. Today, that can be done so much less expensively – think Flip cameras. Bild in Germany sold 21,000 of equivalent devices in five weeks. Michael Rosenblum is planning to distribute 100 Flips in Gaza.

How else can and should news organizations add value and structure to this very disorganized and live new world of news?

‘No longer the province of elites’

In a Guardian interview, UK PM Gordon Brown says that the internet changes foreign affairs forever:

He described the internet era as “more tumultuous than any previous economic or social revolution”. “For centuries, individuals have been learning how to live with their next-door neighbours,” he added.

“Now, uniquely, we’re having to learn to live with people who we don’t know.

“People have now got the ability to speak to each other across continents, to join with each other in communities that are not based simply on territory, streets, but networks; and you’ve got the possibility of people building alliances right across the world.”

This, he said, has huge implications. “That flow of information means that foreign policy can never be the same again.

“You cannot have Rwanda again because information would come out far more quickly about what is actually going on and the public opinion would grow to the point where action would need to be taken.

“Foreign policy can no longer be the province of just a few elites.”

Neither government nor business nor education.

The API revolution

It soon will be – if it not already is – known as the Twitter revolution in Iran. But I’ll think of it as the API revolution.

For it’s Twitter’s architecture – which enables anyone to create applications that call and feed into it – that makes it all but impervious from blocking by tyrants’ censors. Twitter is not a site or a blog at an address. You don’t have to go to it. It can come to you (as newspapers should). Twitter is an outpost in the cloud and there can be unlimited points of access from every application and site using its API, so the crowd can always stay ahead of the people formerly known as the authorities. That, I believe, is the keystone in the architecture of the new infrastructure of unstoppable freedom of speech and democracy. That’s what enables Clay Shirky to declare, “This is it – the big one.”

It isn’t merely “social media” that make this a step-change in the internet’s impact on society and government, as the reporters who’ve been calling me and other pundits want us to say. Sree Sreenivasan tweeted, “on CNN just now, I asked – China quake, Mumbai attacks, US election, Iran… how many times can one technology ‘come of age’?” RIght. See January 16, 2001 when, as Howard Rheinhold recounts in Smart Mobs, tens of thousands of protesters against Philippine president Joseph Estrada were brought to a square with an SMS. See Mark Zuckerberg proudly talking about the Spanish-language Facebook being used to organize Colombians against FARC. Iran is just another example of people organizing themselves online for a cause or a revolution. The people will avail themselves the latest available technology to serve their needs and cause.

Twitter is different because it’s live and social – the retweet is the shot heard ’round the world – and because that API lets it survive any dictator’s game of whack-a-mole. But it’s by no means the final word in digital revolutions. I know we will soon see witnesses and participants to events such as these broadcasting them live from their mobile phones. We will see people organizing with Google Maps. We can’t imagine what will come next.

Twitter has been used in many ways in the Iran story:
* Citizens of Iran are using it to inform each other.
* They are using it, most importantly, to organize.
* They are using it to inform the world.
* We outside Iran are using us to see what people were saying and doing in Iran. Journalists are using it as a tip service to news and a way to find witnesses to interview. I’ve said in Twitter – to respond to the obvious complaint I hear – that, no, Twitter is no more the final source of news in and of itself than Wikipedia is the only source of knowledge. But it is a tip service for journalists who then still need to do their job and report.
* We can use it to see the interests of at least the Twitter demographic – limited though it may be – and then to use that to beat up CNN, Fox, and MSNBC for their terrible news judgment last weekend as they all but ignored a revolution.

Of course, Twitter – and Facebook and blogs and camera phones – alone cannot win a revolution. They cannot protect their users from government’s bullets and jails, as we have seen all to tragically in Iran. (This thought led Tom Friedman to the worst line on the New York Times editorial page, worse even than the worst of Maureen Dowd: “Bang-bang beats tweet-tweet.”) Fighting for freedom requires courage and risk we must not underestimate. But at least these tools allow allies to find each other and to let the world know of their plight. For thanks to the fact that anyone in the world – outside of North Korea – now has a printing press and a broadcast tower, they can be assured that the whole world is watching.

I recorded a Skype video interview for Al Jazeera English that will air at 20000 GMT today and looked at the camera and said, “Despots, beware.” Your days are numbered. This is more than a revolution. It is an evolution in the architecture of speech and freedom.

: LATER: Note that not just Iran is censoring the internet. Germany wants to, seeking a censorship infrastructure that can be used for one purpose today, another tomorrow. Oh, when will they ever learn?