Lots of good folks have been sending me email alerts to a new study that shows Dell customer satisfaction falling as fast as its stock price (gee, wonder whether they are related, huh?).
U.S. consumers lambasted Dell Inc. for poor customer service in a survey conducted last quarter, sending the world’s largest PC vendor into a virtual tie with the rest of the PC market behind the industry-leading efforts of Apple Computer Inc.
The biggest complaint was with customer service.
I’ll post my final chapter of the Dell saga shortly.