BuzzMachine

The media pundit's pundit. Written by NYC insider Jeff Jarvis, BuzzMachine covers news, media, journalism, and politics.

Customer service

7 comments on Customer service

Customer service
: NewsGator is pissing me off. I want to try the new web edition. But they bury the pricing (and for good reason: it’s ridiculously high, starting at $6 per month). You can’t find out how much the product costs until you sign up for the “free” 14-day trial. And when you do sign up for that trial, you have to give your credit-card information and you’ll be charged unless you cancel before the clock stops ticking. What is this, a web company or a used-car lot?

: And after going ahead and subscribing, it doesn’t help that the mobile edition doesn’t work. Arrrrgh.

: It works now. I think I’ll like this for mobile. I just wish (never satisifed) that there were links from the feeds to the web sites.

: UPDATES: Now this is how all companies should repond. I got email from the company and they also responded in the comments on this post and already brought the pricing up to the top level. They have made a friend.

: Jenny reports that Bloglines now has a mobile edition. (I’m now trying to read the Scripting News RSS feed and it’s HUGE. I’ll have to do some fine-tuning.)

7 responses to “Customer service”

  1. Q Avatar
    Q

    Bloglines (www.bloglines.com) is a free web bassed RSS reader. They just announced a beta version for connected PDAs today. I think its a great service, you may want to give it a try.

  2. Mary J Avatar
    Mary J

    If it has “gator” in the tag line you might want to check for spyware after installation. I hate these people!

  3. Jeff Jarvis Avatar
    Jeff Jarvis

    Mary: No, that’s a different gator.
    This NewsGator is beloved by those who use it and I expect to be impressed, too. But I am suggesting that they reconsider this welcome mat.

  4. Arnold Williams Avatar
    Arnold Williams

    You might try http://www.topix.net: it doesn’t live on your computer, and it has more categories for news than you could believe. I admit it doesn’t capture weblogs, but for straight news, it’s pretty good.

  5. Greg Reinacker Avatar
    Greg Reinacker

    Sorry about the buried pricing – that was an oversight. It’s available now from the product info pages.
    And the problem you were seeing has been fixed…all editions should be working fine now. :-)

  6. Avatar
    Anonymous

    I use Bloglines too, and it’s better and better everyday -though I’ll recant at least a little if they start charging :-)

  7. Marc Orchant Avatar
    Marc Orchant

    Jeff: I posted the same complaint about the pricing this morning (and included it in my post). I was sure Greg would fix this right away and he has.
    I’m really liking the new mobile services and wil probably stick with the. However, another mobile (handheld and phone) service you might want to check out is mobileRSS (http://www.mobilerss.com).
    Works great on my Clie UX50.