Posts about Weblogs

Blog bait

Vanity Fair knows how to tart itself up to get blogger links. See: here’s one.

I’m going to have to work hard to become less earnest.

Blogs then and now

Steve Baker at Business Week is reprising and revising his cover story from three years ago about blogs. The editors have asked some of us bloggers to talk about the past and future of social media and they might excerpt some of the discussion for the story. So as I was thinking about what to say, I realized that Business Week itself is a good illustration of the changes. I witnessed that three weeks ago when I was asked in to hold an all-morning blogging workshop with 60 staffers at the magazine/site.

Three years ago, blogs were still a curiosity to a business audience, new enough to warrant a cover story, strange enough to require explaining. But now, blogs and social media are not only better understood and accepted but they are coming to be seen as a necessity in media and more and more in business. I’ve written three stories in the magazine about business using social media to rebuild relationships with customers — Dell blogging and collaborating with customers and Starbucks opening a platform for customers’ ideas.

Business Week itself has a score of blogs and when I went there for a blogging workshop, what struck me most was that I did not hear the usual objections to blogging that are thrown at me when speaking with a group of media people: that blogs are not professional and thus not reliable. One staffer who came late did fret about the amount of crap out there but her fellow staffers argued her down; I didn’t have to. The meat of the discussion was, instead, no longer about why journalists blog but instead about how to blog better, how to be more involved in the conversation.

Next, I think, Business Week’s writers and readers will move beyond the conversation to see that social media are changing their fundamental relationship with customers to be less about serving and more about collaborating. No, I don’t mean that every product will be the product of a committee. But customers who want to talk will and smart companies will not just listen but will engage them in decisions. This will have an impact not just on PR and image but on product design, marketing, sales, customer service — the whole company.

Three years from now, I predict that Business Week’s cover won’t about about blogs or tools but about companies as communities.

: ALSO: Forgot to mention that the magazine is moving to collaboration. See online editor John Byrne’s blog that asks readers for their story ideas; he promises to cover some of them. It’s very MyStarbucksIdea of them, wouldn’t you say. I’ll be watching this process with interest. For I do think that the readers should be able to tell the journalists what they want to know. As my students have asked, why shouldn’t the public assign us?

Bloggal abuse

Sorry for neglecting you, dear blog. Was traveling last week. Heading to London for the Guardian and Online Publishers tonight. Catching up with book writing and work inbetween. It would be a dire mistake to make the blog a last priority. But it’s also good that blogs are forgiving.

Tearing down the news-opinion divide

Nick Denton — who’s doing his best to destroy all journalism, of course — goes after the most sacred of cows (at his most profane website) arguing that it is time to for The New York Times abandon the false divide between news and opinion.

What’s really happening at The Times, in my view, is that its blogs have been a Trojan horse for the invasion of voice and opinion into the news columns. I say it’s a most welcome shot of blood into those old, gray veins. Nick gives plenty of examples, starting with:

When Microsoft’s bid for Yahoo fell through, hotshot reporter Andrew Ross Sorkin produced a scathing analysis of the deal-making skills of the Redmond software giant’s boss, Steve Ballmer. ‘Microsoft has tried to spin its reversal as a show of “discipline” and “self-control.” But what it really shows — painfully — is Mr. Ballmer’s indecisiveness about this deal.’ Ouch! And fun! But you won’t find Bill Keller and his fellow editors boasting about Sorkin’s punchiness: because they’re still in denial about the blurring of news and opinion, and so much else.

I’ve also valued finally getting Saul Hansell’s opinions (call it analysis, then) in the Bits blog. And I like hearing the voices of the other writers in the other blogs. This, as Nick points out, is one way for newspapers to battle the commodification of news: “An intelligent or provocative slant is one way that a newspaper can differentiate its story from the thousand other rehashes of the same information. British hyper-competitive newspapers have made an art of such spin; as America’s media becomes more competitive, outlets are following Fleet Street’s example.”

So opinion crosses a media divide: How can you write a blog without a human voice? And once you import stuff from that blog, even a Times blog, into print, you’ve brought in a human voice — that is, one with a stated perspective — into a publication that has prided itself on having no perspective. Heh.

There’s another divide to consider here, an organizational divide. Don’t forget that at The Times and many American newspapers, there’s a wall between business and editorial and another wall between the newsroom and the editorial page. The silly conceit of this is that opinion can be relegated to and imprisoned in the walls and pages of an editorial department: They own opinion and nobody else is allowed to have any — and that is the inoculation that has, historically, preserved the news department’s own conceit that it is objective: See, we don’t do opinion, those people over there do.

So one has to ask what the difference is between Andrew Sorkin and Paul Krugman except that Sorkin is paid to spend more of his time reporting with more sources. So — no offense to Krugman; I just picked the most convenient beat — but what whose opinion/perspective/viewpoint is more useful? If we take the argument that newspapers make against blogs — they just have opinions; they don’t report — that would give the contest to Sorkin, now that he is allowed to have opinions. So what’s the point of having opinion-page columnists? Why not just have reporters who can also share their perspective?

There’s another opinion divide to consider: inside v. outside. What about those bloggers? As newspapers get relationships with them — The Times has taken Freakonomics under its wing and the Washington Post today announced it is syndicating TechCrunch onto its side (as it syndicates my PrezVid) — one need wonder about their opinions. They have them. Michael Arrington certainly has them — including opinions about mainstream newspapers, we should remember. So how does that fit with the news-opinion divide? I was surprised to learn recently that Freakonomics is under The Times’ Opinion section. Why? The Post put TechCrunch stories on its technology news page. What’s the difference: prissiness, as Nick says, or turf battles? (And by the way, in all these cases, I think a network relationship is smarter than a syndicated relationship — but that’s the subject of another post another day.)

Nick concludes:

You know what? Screw the news-opinion divide. When the Times was still pure, reporters would simply trot out some tame expert to give the story the slant they planned; it’s less convoluted–and wordy–for writers like Sorkin and Stanley simply to express their own views. Readers can get raw information from wire services and press releases; the only value the Times can add is time-saving summarization–and attitude.

The Times is the closet-case of newspapers. Everybody knows that the political bent is liberal; that the newspaper’s reporters have opinions; and that they’re hungry for a juicy story, even if the rush to publish can introduce mistakes. None of these are crimes; they only become embarrassments because of the paper’s official position. Bill Keller needs simply to come to terms with the nature of modern newspapers. He and his colleagues will feel so much lighter if they do.

Of course, I agree. But I think The Times will be the last to admit it’s human. So if I were the editor of another paper in the U.S., I’d take down the divide and say that we’re all about our perspective with facts; that’s our value. The check on us is you and your opinions out there in the public, now that they can be heard (if the paper will listen).

More Dell blogging

Dell has started another blog with execs and employees talking about personal technology. It’s called Your Blog but I’m not sure why; it seems to be their blog or, from their perspective, our blog even if they invite people to send them messages atop the front page. And that’s fine; I’m merely puzzled about the name. What’s good about this is that it is Dell people talking as people more than as a company, even if it is around technology, not their cats. This follows Chris Locke’s precept in Gonzo Marketing that companies should want their employees to show their public that they share the same interests.