Posts about social media

Governance: Facebook designs its oversight board (should journalism?)

Facebook is devoting impressive resources — months of time and untold millions of dollars — to developing systems of governance, of its users and of itself, raising fascinating questions about who governs whom according to what rules and principles, with what accountability. I’d like to ask similar questions about journalism.

I just spent a day at Facebook’s fallen skyscraper of a headquarters attending one of the last of more than two dozen workshops it has held to solicit input on its plans to start an Oversight Board. [Disclosures: Facebook paid for participants’ hotel rooms and I’ve raised money from Facebook for my school.] Weeks ago, I attended another such meeting in New York. In that time, the concept has advanced considerably. Most importantly, in New York, the participants were worried that the board would be merely an appeals court for disputes over content take-downs. Now it is clear that Facebook knows such a board must advise and openly press Facebook on bigger policy issues.

Facebook’s team showed the latest group of academics and others a near-final draft of a board charter (which will be released in a few weeks, in 20-plus languages). They are working on by-laws and finalizing legal structures for independence. They’ve thought through myriad details about how cases will rise (from users and Facebook) and be taken up by the board (at the board’s discretion); about conflict resolution and consensus; about transparency in board membership but anonymity in board decisions; about how members will be selected (after the first members join, the board will select its own members); about what the board will start with (content takedowns) and what it can tackle later (content demotion and taking down users, pages, groups — and ads); about how to deal with GDPR and other privacy regulation in sharing information about cases with the board; about how the board’s precedents will be considered but will not prevent the board from changing its mind; even about how other platforms could join the effort. They have grappled with most every structural, procedural, and legal question the 2,000 people they’ve consulted could imagine.

But as I sat there I saw something missing: the larger goal and soul of the effort and thus of the company and the communities it wants to foster. They have structured this effort around a belief, which I share, in the value of freedom of expression, and the need — recognized too late — to find ways to monitor and constrain that freedom when it is abused and used to abuse. But that is largely a negative: how and why speech (or as Facebook, media, and regulators all unfortunately refer to it: content) will be limited.

Facebook’s Community Standards — in essence, the statutes the Oversight Board will interpret and enforce and suggest to revise — are similarly expressed in the negative: what speech is not allowed and how the platform can maintain safety and promote voice and equality among its users by dealing with violations. In its Community Standards (set by Facebook and not by the community, by the way), there are nods to higher ends — sharing stories, seeing the world through others’ eyes, diversity, equity, empowerment. But then the Community Standards becomes a document about what users should not do. And none of the documents says much if anything about Facebook’s own obligations.

So in California, I wondered aloud what principles the Oversight Board would call upon in its decisions. More crucially, I wondered whom the board is meant to serve and represent: does it operate in loco civitas (in place of the community), publico (public), imperium (government and regulators), or Deus, (God — that is, higher ethics and standards)? [Anybody with better schooling than I had, please correct my effort at Latin.]

I think these documents, this effort, and this company — along with other tech companies — need a set of principles that should set forth:

  • Higher goals. Why are people coming to Facebook? What do they want to create? What does the company want to build? What good will it bring to the world? Why does it exist? For whose benefit? Zuckerberg issued a new mission statement in 2017: “To give people the power to build community and bring the world closer together.” And that is fine as far as it goes, but that’s not very far. What does this mean? What should we expect Facebook to be? This statement of goals should be the North Star that guides not just the Oversight Board but every employee and every user at Facebook.
  • A covenant with users and the public in which Facebook holds itself accountable for its own responsibilities and goals. As an executive from another tech company told me, terms of service and community standards are written to regulate the behavior of users, not companies. Well, companies should put forth their own promises and principles and draw them up in collaboration with users (civitas), the public (publico), and regulators (imperium). And that gives government — as in the case of proposed French legislation — the basis for holding the company accountable.

I’ll explore these ideas further in a moment, but first let me first address the elephant on my keyboard: whether Facebook and its founder and executives and employees have a soul. I’ve been getting a good dose of crap on Twitter the last few days from people who blithely declare — and others who retweet the declaration — that Zuckerberg is the most dangerous man on earth. I respond: Oh, come on. My dangerous-person list nowadays starts with Trump, Murdoch, Putin, Xi, Kim, Duterte, Orbán, Erdoğan, MBS…you get the idea. To which these people respond: But you’re defending Facebook. I will defend it and its founder from ridiculous, click-bait trolling that devalues the real danger our world is in today. I also criticize Facebook publicly and did at the meetings I attended there. Facebook has fucked up plenty lately and that’s why it needs oversight. At least they realize it.

When I defend internet platforms against what I see as media’s growing moral panic, irresponsible reporting, and conflict of interest, I’m defending the internet itself and the freedoms it affords from what I fear will be continuing regulation of our own speech and freedom. I don’t oppose regulation; I have been proposing what I see as reasonable regimes. But I worry about where a growing unholy alliance against the internet between the far right and technophes in media will end.

That is why I attend meetings such as the ones that Facebook convenes and why I just spent two weeks in California meeting with both platform and newspaper executives, to try to build bridges and constructive relationships. That’s why I take Facebook’s effort to build its Oversight Board seriously, to hold them to account.

Indeed, as I sat in a conference room at Facebook hearing its plans, it occurred to me that journalism as a profession and news organizations individually would do well to follow this example. We in journalism have no oversight, having ousted most ombudsmen who tried to offer at least some self-reflection and -criticism (and having failed in the UK to come up with a press council that isn’t a sham). We journalists make no covenants with the public we serve. We refuse to acknowledge — as Facebook executives did acknowledge about their own company — our “trust deficit.”

We in journalism do love to give awards to each other. But we do not have a means to systematically identify and criticize bad journalism. That job has now fallen to, of all unlikely people, politicians, as Beto O’Rourke, Alexandria Ocasio-Cortez, and Julian Castro offer quite legitimate criticism of our field. It also falls to technologists, lawyers, and academics who have been appalled at, for example, The New York Times’ horrendously erroneous and dangerous coverage of Section 230, our best protection of freedom of expression on the internet in America. I’m delighted that CJR has hired independent ombudsmen for The Times, The Post, CNN, and MSNBC. But what about Fox and the rest of the field?

I’ve been wondering how one might structure an oversight board for journalism to take the place of all those lost ombudsmen, to take complaints about bad journalism, to deliberate thoughtful and constructive responses, and to build data about the journalistic performance and responsibility of specific outlets. That will be a discussion for another day, soon. But even with such a structure, journalism, too — and each news outlet — should offer covenants with the public containing their own promises and statements of higher goals. I don’t just mean following standards for behavior; I mean sharing our highest ambitions.

I think such covenants for Facebook (and social networks and internet platforms) and journalism would do well to start with the mission of journalism that I teach: to convene communities into respectful, informed, and productive conversation. Democracy is conversation. Journalism is — or should be — conversation. The internet is built for conversation. The institutions and companies that serve the public conversation should promise they will do everything in their power to serve and improve that conversation. So here is the beginning of the kind of covenant I would like to see from Facebook:

Facebook should promise to create a safe environment where people can share their stories with each other to build bridges to understanding and to make strangers less strange. (So should journalism.)

Facebook should promise to enable and empower new and diverse voices that have been deprived of privilege and power by existing, entrenched institutions. (Including journalism.)

Facebook should promise to build systems that reward positive, productive, useful, respectful behavior among communities. (So should journalism.)

Facebook should promise not to build mechanisms to polarize people and inflame conflict. (So should journalism.)

Facebook should promise to help inform conversations by providing the means to find reliable information. (Journalism should provide that information.)

Facebook should promise not to build its business upon and enable others to benefit from crass attempts to exploit attention. (So should the news and media industries.)

Facebook should warrant to protect and respect users’ privacy, agency, and dignity.

Facebook should recognize that malign actors will exploit weak systems of protection to drive people apart and so it should promise to guard against being used to manipulate and deceive. (So should journalism.)

Facebook should share data about its performance against these goals, about its impact on the public conversation, and about the health of that conversation with researchers. (If only journalism had such data to share.)

Facebook should build its business, its tools, its rewards, and its judgment of itself around new metrics that measure its contributions to the health and constructive vitality of the public conversation and the value it brings to communities and people’s lives. (So should journalism.)

Clearly, journalism’s covenants with the public should contain more: about investigating and holding power to account, about educating citizens and informing the public conversation, and more. That’s for another day. But here’s a start for both institutions. They have more in common than they know.

Hot Trump. Cool @aoc.

I’ve been rereading a lot of Marshall McLuhan lately and I’m as confounded as ever by his conception of hot vs. cool media. And so I decided to try to test my thinking by comparing the phenomena of Donald Trump and Alexandria Ocasio-Cortez at this millennial media wendepunkt, as text and television give way to the net and whatever it becomes. I’ll also try to address the question: Why is @aoc driving the GOP mad?

McLuhan said that text and radio were hot media in that they were high-definition; they monopolized a sense (text the eye, radio the ear); they filled in all the blanks for the reader/listener and required or brooked no real interaction; they created — as we see with newspapers and journalism — a separation of creator from consumer. Television, he said, was a cool medium for it was low-definition across multiple senses, requiring the viewer to interact by filling in the blanks, starting quite literally with the blanks between the raster lines on the cathode-ray screen. “Low-definition invites participation,” explains McLuhan’s recently departed son Eric. (Thanks to Eric’s son, Andrew McLuhan, for sending me to this delightful video:)

Given that McLuhan formulated his theory at the fuzzy, black-and-white, rabbit-ears genesis of television, I wonder how much the label would be readjusted with 4K video and huge, wrap-around screens and surround sound. Eric McLuhan answers that hot v. cool is a continuum. I also wonder — as does every McLuhan follower — what the master would say about the internet. That presumes we can yet call the internet a thing unto itself and define it, which we can’t; it’s too early. So I’ll narrow the question to social media today.

And that brings us to Trump v. Ocasio-Cortez. Recall that McLuhan said that Richard Nixon lost his debate with John F. Kennedy because Nixon was too hot for the cool medium of TV. He told Playboy:

Kennedy was the first TV president because he was the first prominent American politician to ever understand the dynamics and lines of force of the television iconoscope. As I’ve explained, TV is an inherently cool medium, and Kennedy had a compatible coolness and indifference to power, bred of personal wealth, which allowed him to adapt fully to TV. Any political candidate who doesn’t have such cool, low-definition qualities, which allow the viewer to fill in the gaps with his own personal identification, simply electrocutes himself on television — as Richard Nixon did in his disastrous debates with Kennedy in the 1960 campaign. Nixon was essentially hot; he presented a high-definition, sharply-defined image and action on the TV screen that contributed to his reputation as a phony — the “Tricky Dicky” syndrome that has dogged his footsteps for years. “Would you buy a used car from this man?” the political cartoon asked — and the answer was no, because he didn’t project the cool aura of disinterest and objectivity that Kennedy emanated so effortlessly and engagingly.

As TV became hotter — as it became high-definition — it found its man in Trump, who is as hot and unsubtle as a thermonuclear blast. Trump burns himself out with every appearance before crowds and cameras, never able to go far enough past his last performance — and it is a performance — to find a destination. He is destruction personified and that’s why he won, because his voters and believers yearn to destroy the institutions they do not trust, which is every institution we have today. Trump then represents the destruction of television itself. He’s so hot, he blew it up, ruining it for any candidate to follow, who cannot possibly top him on it. Kennedy was the first cool television politician. Obama was the last cool TV politician. Trump is the hot politician, the one who then took the medium’s every weakness and nuked it. TV amused itself to death.

Alexandria Ocasio-Cortez was not a candidate of television or radio or text because media — that is, journalists — completely missed her presence and success, didn’t cover her, and had to trip over each other to discover her long after voters had. How did voters discover her? How did she succeed? Social media: TwitterFacebookInstagramYouTube….

I think McLuhan’s analysis here would be straightforward: Social media are cool. Twitter in particular is cool because it provides such low-fidelity and requires the world to fill in so much, not only in interpretation and empathy but also in distribution (sharing). And Ocasio-Cortez herself is cool in every definition.

She handles her opponents brilliantly on social media, always flying above, never taking flack from them. Some people say she’s trolling the Republicans but I disagree. Trolling’s sole purpose is to get a rise out of an opponent, to make them angry and force them to react. She does not do that. She consistently states her positions and policies with confidence; let the haters hate. Yes, she shoots at her opponents, but like a sniper, always from her position, her platform.

She uses the net not only to make pronouncements but to build a community, a constituency that is larger than her district.

 

And her constituents respond.

 

Now I know some of you will argue that Trump is also a genius at Twitter because, after all, he governs by it. But I disagree. Trump’s tweets get the impact they get only because they are amplified by big, old media making stories in print and TV every single time he hits the big, blue button. Trump treats cool Twitter like he treats cool TV: with a flamethrower. On Twitter, he doesn’t win anything he hasn’t already won. Indeed, in his desperation to outdo himself, I think (or hope), it is by Twitter that he destroys himself through revealing too much of his ignorance and hate. That’s not cool.

Trump and his allies don’t know how to tweet but Ocasio-Cortez does — and that’s what so disturbs and confounds the GOP about @aoc. They think it should be so simple: just tweet your press releases — your “social media statements,” as their leader recently said — plus your best lines from speeches that get the loudest, hottest applause and rack up the most followers like the highest TV ratings and you will win. No. Twitter, Facebook, et al are not means to make a mass, like TV was. They are means to develop relationships and trust and to gather people around not just a person but also an idea, a cause, a common goal. That’s how Ocasio-Cortez uses them.

I want to be careful not to diminish Ocasio-Cortez as merely a social-media phenom, nor to build her up into some omniscient political demigod who will not stumble; she will. She is a talented, insightful politician who has the courage of her progressive and socialist convictions. Even when old media tries to goad a fight — because old media feed on the fight — over Ocasio-Cortez’ college dancing video, she still manages to bring the discussion back to her stands, her agenda. That is what drives them nuts.

 

And then:

 

Everyone ends up dancing to her tune. But they don’t talk about the dancing. They talk about the policy — her foes and her allies alike. She suggests a 70% tax rate for the richest and here come her enemies and then some experts, who have her back:

 

So what lessons do we learn from the early days of @aoc as possibly the first true, native politician of social media, not old media?

I think the GOP will eventually learn that anger is a flame that runs out of fuel. Anger stands against everything, for nothing. Anger builds nothing, not even a wall. Oh, anger is easy to exploit and media will help you exploit it, but that takes you nowhere. Lots of people might want to scream with the screamy guy, but who wants to invite him home for dinner? Trump is the angry celebrity and you end up knowing everything you want to know about him by watching him; there is nothing to fill in because he is so hot. “If somebody starts screaming at you, you don’t move in closer, you back up a little. And if they get a little rowdy and scream a little louder, you back up a little more. You don’t move in closer and start hugging,” Eric McLuhan explains in the video above. “A really hot situation like that… doesn’t require or even invite involvement.”

@aoc is a little mysterious, someone you want to know better; she is cool. The GOP has no cool politicians. The Democrats do not need their Trump, their celebrity, their hot personality. They should be grateful they have someone like Ocasio-Cortez to teach them how to be cool, if they are smart enough to watch and learn.

Media, too, have much to learn. We in journalism must see that our old, hot media — text and TV — are of the past. They won’t go away but they probablywon’t be trusted again. If we journalists have any hope of meeting our mission of informing the public, we have to use our new tools of the net to build relationships of authenticity and trust as humans, not institutions. We need to measure our success not based on mass but instead based on value and trust. Then we have to find a place to stand — on the platform of facts would be a lovely spot — and stay there, relying on principle and not on a mushy foundation built of fake balance or fleeting popularity or our own savvy. This is social journalism.

Oh, and we also need to learn that the next politician worth paying attention to won’t come to us with press releases and press people trying to get them on TV as that won’t matter to them. They are already out there building relationships with their constituents on social media and we need new means to listen to what is happening there.

There is one more confounding McLuhan lesson to grapple with here: that the medium is the message, that content is meaningless but it’s the medium itself that models a way to see the world. McLuhan argued that linear, bounded text by its very form taught us to how to think. The line, he said — and this sentence is an example — became our organizing principle. Books have borders and so do nations. This, I’ll argue, is why Trump wants to build his wall: a last, desperate border as all borders crumble.

McLuhan said electricity broke that linearity and he saw the beginnings of what could happen to our worldviews with the impact of television upon us. But that was only the beginning. Imagine what he would say about Twitter, Facebook, et al. I think he would tell us to pay attention not to the content — see: fake news! — but instead to learn from the form. What does social media teach us to do? What does the net itself teach us to do? To connect.

Congratulations, America. Victory against Infowars!

 

You did it, O, you denizens of social media, you sharers of cats, you time-wasters, you. With every appalled tweet and retweet and angry emoji on Facebook, you vanquished the foe, Infowars. You got it banished from Facebook, Apple, YouTube, and Spotify. Congratulations.

I have no inside information to know what made the platforms finally come to their senses. But I will bet that it was the cover provided by the public on social media that gave them the courage to do the right thing.

Consider what Sleeping Giants and Shannon Coulter’s #GrabYourWallet did to get thousands of advertisers to drop Breitbart. After Kellogg dropped Breitbart back in 2016, right-wingers tried to declare a cereal boycott. It fizzled like stale Rice Crispies. Then the social pressure started on every advertiser that appeared on Breitbart and by the hundreds they flew away. I spoke with advertisers who did not resent Sleeping Giants for this. No, they were grateful for the cover.

Meanwhile, #GrabYourWallet also put pressure on retailers to stop carrying the merchandise of the enabler-in-chief and éminence greed, Ivanka Trump, and she killed her company. Last week, many of us brought a shitstorm down on the Newseum for selling fake news T-shirts and they relented. Many of us keep screaming about cable news shows inviting on Trump’s liars and at least a few listened as Morning Joe stopped inviting Kellyanne Conway and Joy Reid, Nicolle Wallace, and Rachel Maddow stopped giving free airtime unencumbered with context to Trump rallies, press briefings, and tweets.

So that is your job, America: Keep demanding the best of platforms when it comes to distributing extremist bile. Demand the best of brands, ad networks, ad agencies, and retailers when it comes to supporting their shit. And demand the best of media — I’m looking at you, cable news — when it comes to inviting pathological liars and extremist nut jobs on your air to amplify their hate and disinformation.

Now it would be nice if the companies that run the internet had long since shown the decency, good sense, and courage to do this on their own. But it seems they feared blowback from the other side, the indecent side, the allies of Infowars and you-know-who. Well, we showed them who is more powerful.

Now I know there’s a risk here. A tool is a tool and bad guys can use them just as well as good guys. Indeed, it was the far right that first went after Facebook with accusations that it was disadvantaging conservative news in its (now gone, thank you) Trending feature. Facebook caved and then cowered — until now. I don’t want to see mobs going after voices because of disagreement. But that’s not what happened here. Citizens went after companies to uphold basic standards of decency. Big difference.

 

My message here is simple: Keep it up, social media. Keep it up, America. Demand the best of ourselves, our technology companies and media companies and their advertisers. Then come November, demand the best of the women and men who represent you in government.

What you’re seeing is democracy and civilization in action — and civilization is winning. At last.