Posts about digitalfirst

Digital First

At CUNY’s Tow-Knight Center for Entrepreneurial Journalism, we invited John Paton, CEO of Digital First Media, Journal Register, and Media News, and Justin Smith, CEO of Atlantic Media, to answer questions about how they are executing their digital first strategies. I interviewed them, digging down into revenue, costs, transition for staff, audience, and advertisers, and more. Here’s the full video:

Digital First and the Future of News from CUNY Grad School of Journalism on Vimeo.

Paton made it clear that digital first is a transitional strategy, not an end game. He said that at companies like Paid Content, he cannot ever imagine them having a digital first discussion because they obviously are already digital. But he has to transform his companies into digital companies. He talked about cost-cutting and efficiency; about how he is multiplying digital revenue; how he motivates sales people to sell digital; about digital journalism; and about the size of a digital company versus a print monopoly.

Smith — who also launched The Week magazine in the U.S. with a unique and successful strategy — came at many of these questions from the perspective a magazine that sells high value. So he is not only multiplying audience through digital. He is making Atlantic, more and more, into a digital marketing agency for his clients. On the one hand, he says, costs decline from paper to screen, but costs also increase as advertisers need and will pay for greater services. (I think we’ll find that even down to the local level, media companies will have to act like agencies, helping advertisers execute their own digital strategies …. more on that another day.)

In a time when much of the rest of the newspaper and magazine industries are moaning and mourning about their fate, these two executives are building a new future. They are optimists, as are we at Tow-Knight. They have reason to be as they begin to find successes on this difficult path.

Digital First, indeed

I’m delighted by the news that Journal Register’s John Paton is spreading the digital first gospel (I’m a believer). He announced today that through a new company — Digital First Media — he will take over management of MediaNews, a much bigger newspaper company, and bring the methods used and lessons learned at JRC (and before that at ImpreMedia) to more papers.

I’m honored to be on JRC’s advisory board, along with Jay Rosen and Emily Bell.

In Paton’s blog post making the announcement, his message is that old dogs can be taught new tricks: newspapers can change and, we hope, survive. Said Paton:

Since implementing our Digital First strategy in mid 2010 our Digital audience has doubled to more than 12.3 million uniques and our entire audience has grown from 14.9 million monthly customers on all platforms to nearly 21 million customers. . . .

In Q2 of this year, 10 of JRC’s 18 dailies are up year over year in advertising or within 2% of last year’s ad revenues because of digital advertising growth. JRC newspaper digital revenue grew more than 81% year over year in Q2. That’s against an industry average of less than 10%.

Digital dimes can replace Print dollars.

And if our dailies continue on the trend they are on right now, by the end of the year they will have brought in more digital revenue than the costs of running their newsrooms.

Digital revenues can pay for newspaper newsrooms.

This is all I’ve ever wanted for the newspaper industry: brave innovation and dogged determination to update and upgrade, not hold onto the past.

What does Digital First really mean? To me, it means that digital is the future and the goal is to get there. It means that the journalists think first of serving their (larger) audience online. It means that advertisers’ digital strategies must be served. It means finding efficiencies thanks to online: consolidating repetitive work to put precious resources where they add the most value: in local reporting and sales. It means changing the relationship of a news organization to the public it serves, becoming more collaborative, working in networks, recognizing the ecosystem around us. It means that papers will stick around as long as they are helpful and profitable (which could be a long time or not … we’ll see). But it means mostly that Paton is growing a digital company as every news company must.

I’m rooting for him and am delighted that he can now bring his good ideas and experience to such papers as the San Jose Mercury and the Denver Post and provide an example to others as well.

An article on the article

In the Guardian, I pull together thoughts on reconsidering the article, the reaction to those thoughts, and the impact on a digital-first strategy. Excerpt:

The article is no longer the atomic unit of news. It’s not dead. I didn’t kill it. But in the age of online – of “digital first,” as the Guardian defined its strategy this month – we should reconsider the article and its place. No longer do the means of production and distribution of media necessitate boxing the world into neat, squared-off spaces published once a day and well after the fact. Freed of print’s strictures, we are finding many new and sometimes better ways to gather and share information. . . .

In print-as-luxury, the article should be elevated to Economist standards, combining reporting with cogent analysis, unique perspective and brilliant commentary. Should such a newspaper be published daily? Can it meet that standard that often? Perhaps not.

Imagine if a British newspaper with tens of millions of online readers became a digital-only brand freed of the leash of the distance its trucks can drive, able to become a truly international voice. Imagine then if the once-separate Sunday sister title – printed on a more lucrative day of the week than Sunday – became a luxurious journal of reporting and commentary like Die Zeit in Germany (whose print circulation is still growing).

That’s not a recommendation, only an example of where reconsideration of the article could lead. I want to challenge assumptions about the article’s role, not whether it lives or dies. After all, I just wrote one.

The orthodoxy of the article, part II

Frédéric Filoux willfully misrepresents me so that he may uphold the orthodoxy of the article. He will be disappointed to learn that we agree more than he wishes. Here is what I am really saying about the article.

First, far from denigrating the article, I want to elevate it. When I say the article is a luxury, I argue that using ever-more-precious resources to create an article should be taken seriously and before writing and editing a story we must assure that it will add value. Do most articles do that today? No. Go through your paper in the morning and tell me how much real value is added and how much ink is spilled to tell you what you already know (whether that is facts you learned through Twitter, the web, TV, radio, et al or background that is reheated more often than a stale slice in a bad New York pizzeria).

How many articles are rewritten from others’ work just so a paper and a reporter can have a byline? How many predict the obvious (every story about an upcoming storm, holiday, press conference, or horse race election)? How often do you see a local TV story with any real reporting and value instead of just someone standing where the news happened 12 hours ago telling you what you and he both read online already? Too many articles passing themselves off as professional journalism are crap and I say we can’t afford to do that anymore. I say we should treat articles with veneration as a luxury.

Second, I am also promoting rather than devaluing background when I say it is best linked to. The background paragraphs in an ongoing story generally do one of two things: they bore and waste the time of people who have followed the story or they underinform the people who have not been following the story. Background graphs were a necessity of print but online we can improve background immensely, investing the effort in truly valuable and long-lasting content assets that give richer and more helpful background on a story. I’ve worked with smart folks at news companies imagining how we could provide multiple paths through background: here’s the path to take if you’re coming to the story as a virgin; here’s a track to take if you’ve missed a week; here’s a track from one perspective; here’s one from another. If someone else did a great job explaining the story or elements of it, we should link to them. Filoux calls that oursourcing. I call that linking. We do that nowadays. This is why I’m eagerly watching Jay Rosen’s project in creating explainers, which is an even richer form of background.

Third, in this entire discussion of the article, I am valuing reporting higher than repetitive retyping. As our resources become ever-scarcer, I say that we must devote more of them to reporting than to articles that add little: asking the questions that haven’t been asked and answered, finding people who can add information and perspective, fact-checking.

But I have angered the gods, first Mathew Ingram, now Filoux, who also misquotes me when he says I say that: “Tweeting and retweeting events as they unfold is a far more superior way of reporting than painstakingly gathering the facts and going through a tedious writing and editing process.” I say no such thing and dare him to show me where he thinks I say that with a direct quote. That sentence could stand a little painstaking editing itself. I do say that while an event is underway, tweeting is an amazing new tool to hear directly from witnesses, to question them, to debunk rumors, to manage collaborative reporting (that’s what Andy Carvin does in the Arab Spring). It is part of the reporting process. It contributes to articles later in the process (that’s what Brian Stelter was asking his desk to do when he covered a tornado).

The point is that there are many new ways to accomplish journalistic goals to cover news and gather and share information: Twitter, blogs, data, visualization, multimedia…. Jonathan Glick wrote a much more constructive answer to the question I raised about articles, saying that now that they are freed from the drudgery of reporting infobits of news — the things we have already been told sooner and by other means — then the article can concentrate on adding true value: context, explanation, education, commentary, further reporting, fact-checking….

That is the sense in which I say that the article is or often should be a byproduct of the news process. Once the public is informed of the facts through faster means, once we put digital first and print last (© John Paton), then we also no longer need to build the infrastructure and process of news around writing articles. We have to break out of that expensive, inefficient, archaic stricture. We can instead architect news around helping communities organize their information and themselves (that is my definition of journalism) and we have new ways to do that, including new ways to report news and write articles.

I dare to question the assumptions about the forms of news and journalism. That’s my job. Some — including apparently Filoux — might argue that it is the job of a university to impart orthodoxy: This is the way we have always done it, thus that’s the right way to do it, and that’s the way you will do it, students. I abhor that view.

I believe it is my job, especially in a university, to challenge assumptions and to free students to invent new forms. That is one of my hidden agendas behind teaching entrepreneurial journalism: to encourage and support students (and the industry) to break assumptions and invent new forms, because they can, because we must.

I fear Filoux’s still upset with me because I could not bear and dared criticize the discussion on a panel he ran at the e-G8 in Paris. It wasn’t him I was criticizing. It was hearing the same old stuff from the same old people. At a conference on the internet and the future, the past was rehashed once more. I can bear that no more than he apparently can bear my temerity to challenge the holy article.

But in the end, we almost agree. Filoux argues that newspapers should become, say, “biweeklies offering strong value-added reporting and perspectives, and using electronic media for the rest.” Hmmm. He’s saying, just as I am, that articles should be richer and more valuable and that reporting news bits can be accomplished by other means. So where do we disagree?