I wandered by Dell’s blog yesterday and saw a nice video with the team of customer support folks who are now reaching out to blogger/customers who need help. What’s so nice about it is that they take the time to read the blogs and get to know the customer’s needs there so they’re ahead of the game when they make contact. And then I was amused and amazed to hear one of them, John Blain, talk about contacting me. Click on the video:
