DesignThis

DesignThis

: When I started working in online 10 years ago this month (I’d been online for another 10 or more years before that) the one argument I had to keep beating down from old print editors, designers, publishers, and advertisers was about design control.

They all wanted to control the design of content — which sounded reasonable — and HTML thwarted them, especially back then, when browser pagess were all battleship-gray and pixels were the size of baseballs and colors were few and fonts were fewer. They all took to turning everything into an image so they could control the look. The fact that images delayed the download over slow dial-up lines didn’t bother them. Their ego — their control over content — was more important than the audience they were trying to serve. What broke them of that bad habit was the audience clicking away from any slow page; substance — and time — mattered a helluva lot more than style.

Things are better all around today — HTML, screens, fonts, colors, speed have all improved — but still, the most beautiful web page isn’t half as pretty as the prettiest print page. But we’ve learned that’s OK.

The battle is almost — but not completely — over. Some folks still want control, so they produce PDFs. And the public still rejects them. See Vin Crosbie’s roundup of the sales of electronic versions of print newspapers here. See also the considerable kvetching about the use of PDF’s at ChangeThis.

I was going to lay off the site for a bit, because I already took my potshot and because I like ChangeThis creator Seth Godin and don’t want to seem to be harping.

But then I saw this on Godin’s blog and I couldn’t help but react. Seth, to his credit, quotes some of the messages complaining about his PDFetish but then digs in his heels and says:

I refuse to enter the “is PDF bad” debate, but the one thing we all have to agree on is this: OF COURSE it matters what it looks like.

We judge books and blogs and tv shows and even people “by their covers” every single day.

Acknowledging that makes it easier to spread your ideas, and it alerts you to the fact that you might be embracing some ideas (like who to vote for) based on cues that have nothing to do with logical, rational reality. Abe Lincoln would come in fourth in a three way election if it were held today.

A few responses:

First, these are supposed to be manifestos, aren’t they? Not tablecloths. Not lingerie. Manifestos. And in a manifesto, isn’t it the ideas, the arguments, the facts, the words that matter?

They could have printed the Declaration of Independence with elderberry juice on cowhide and it wouldn’t have looked as elegant but it would have been every bit as powerful.

Second, I think the design of some of these PDFs actually distracts from and hurts the message: They picked a serendipitous, happy-go-lucky font for the pullquotes and it doesn’t fit so well with the topic of executing children; it’s downright tasteless.

Third, if you really believe that about Abe Lincoln, then you don’t think much of The People and I don’t understand why you’re even bothering to change their minds with manifestos. That’s both insulting to the citizenry and cynical about society. Whether it is a president or a position paper or a product, I do believe that The People have both the good sense and the good taste to know the difference between the two and to know what matters.

Besides, other than John Kennedy, name one handsome president. I can name lots of handsome losers.

: Now I can’t rant on about design in this space without acknowledging its own butt-ugliness. I would like to pretend that’s purposeful, but it’s not. I grabbed an old Blogger template, made a few adjustments, and left it alone because I am too lazy and too frightened of code and change to bother with it. I do plan to get a clean new design. But whenever I say that, inevitably, someone tells me not to; those folks say they’re tired of slickness and don’t want it to get in the way of what is being said. More design is not always a good thing. I learned that the very, very hard way at the launch of Entertainment Weekly. We had a great design … six weeks before launch. But the head designer kept futzing every day until launch and I didn’t have the experience to know how to stop him and when we came out, we had — I will now confess — a confused mess. We got deserved raspberries and underwent the fastest redesign in magazine history. Too much design is always a bad thing.

: UPDATE: Ken Layne adds in the comments:

PDFs are sort of like the microfiche of the Web. Yes, if you absolutely have to get the information, you’ll use it. But who would crouch over a microfiche machine for reading pleasure?

20 responses to “DesignThis”

  1. htom Avatar

    Ask him if he’d pick up an unknown magazine that was on the rack in a plain brown wrapper. That, to me, is what a .pdf is. I don’t know what’s in it and can’t see it.
    Further, when I do download it, it looks like &*^%&^^% because I’ve got Adobe set to use local fonts; I have to change it back, and then remember to change it again.
    In a world where time is measured in clicks rather than pages, he’s not gone, he’s not even getting in to be gone.

  2. Otter Avatar

    Besides, other than John Kennedy, name one handsome president.
    Jefferson? Wilson?
    Hmmm, maybe one of the female commenters would like to take this instead…

  3. Ken Layne Avatar

    PDFs are obviously useful. I sure like being able to get the original manual for my lawn mower or home-recording studio or dishwasher, or printing out a voter-registration card, etc. But at a time when you can finally do almost any kind of handsome layout with CSS or CSS with tables, I can’t figure out why anybody is still pushing PDFs as a substitute for a Web page.
    Plus, using a PDF must *kill* your Google-search traffic. I know you can view a PDF as clumsy, ugly html via Google, but I also know those things hurt my eyes, and I just refuse to load that annoying Adobe PDF program again and again. Even with broadband and a fast machine, it’s slow.
    PDFs are sort of like the microfiche of the Web. Yes, if you absolutely have to get the information, you’ll use it. But who would crouch over a microfiche machine for reading pleasure?

  4. lost_in_cyberspace Avatar
    lost_in_cyberspace

    I agree. I only use PDFs when there’s no other alternative.
    I’m not willing to say looks don’t matter but speed matters a whole lot more.
    Meanwhile on the president front, it’s a matter of taste. I can see that some women would think Reagan was the handsomest thing going and, if you like preppy, then George Bush Senior’s your type of guy.
    As for Lincoln, well, if he were running today, the focus groups would make him get rid of the beard, but I can’t say that I think he looks any worse than Nixon and he got elected — twice.

  5. carsonfire Avatar

    Ken Layne, comparing PDF to microfiche is genius. I think you hit the nail on the head. However, I think you’re mistaken about Google — Google reads, indexes, and caches PDFs, if I’m not mistaken. However, it’s telling that Google caches HTML versions of PDFs.
    JJ is extremely persuasive on this. I used to be behind PDFs in a big way. The only problem was my readers didn’t like them. Oops.
    One issue with using HTML solely to deliver content, for those of us who consider PDF an alternative, is that all of the non-HTML objects (graphics especially) must be left lying loose in a folder in some relation to the HTML, whereas the PDF allows us to mount all of the content together in one self-contained file. That’s not a matter of being a control freak necessarily, as sometimes those objects are too important to risk being broken (moved or deleted).
    There no doubt is more evolution in store for methods of delivering content. But I guess that’s always been true.

  6. David Moisan Avatar
    David Moisan

    Jeff:
    I wouldn’t worry much about your site design. I’m an amateur graphic designer working mainly in video and I prefer minimalism, very much so.
    You have always been saying that people get information any way they want it. For the past four months I’ve been living that: I’m just now recovering from three eye surgeries for a condition that threatened my eyesight, and for that entire time, using the computer was very difficult and for the past month almost impossible.
    I listened to BuzzMachine and other blogs using the excellent NewsAloud program (www.nextup.com) that will speak RSS feeds. Jeff has an excellent editorial voice that comes through even with the default (and poor-quality) female voice that comes with Windows, and it was a pleasure to listen, even though my last surgery required me to lie face-down for two weeks.
    Now that my eyesight is returning, I use an RSS reader on my Palm (JPluck). While I appreciate good design and have even found PDFs useful at times, I appreciate the message much, much more.

  7. Andrea Harris Avatar

    PDFs are supposed to be the equivalent of all that pretty stuff the dead-tree print world puts out, and therefore (to those who worship at the altar of the printing press) more important and “better” than html to its afficionados. Well – when I read stuff on dead-tree I generally read these things called books, which mostly consist of… plain black text on plain white paper. There are books with lots of fancy typefaces and pretty pictures. They are usually found in the children’s section of the library or bookstore.

  8. Andrea Harris Avatar

    By the way, could someone explain the supposed handsomeness of John F. Kennedy to me? I have never understood why women were supposed to swoon at the sight of him. Maybe it’s because he was younger than most other presidents and had lots of hair. All I could ever see were those huge, scary Kennedy teeth.

  9. Dann Avatar

    Professionally, I take the ‘tools in the toolbox’ approach to my job. Some of the things we sell directly contravene other things we sell. Which is why we don’t sell contradictory items for the same project. But each has its use and value.
    The same is true of PDFs. The PDF format is outstanding when you want to maintain a central master reference document, or when how it looks matters as much as the information it contains. Material Safety Data Sheets come to mind. As does formal quotations, T&Cs, and documents that will be faxed as well as transmitted electronically. Also, there is the advantage that comparatively few users have the software needed to modify a PDF while a great many do possess the software needed to read one.
    But for most web sites, content is far more important than the window dressing. Not unlike your initial issue of EW, too much window dressing gets in the way of the content.
    The ‘tools in the toolbox’ approach gets things just about right. Where the window dressing or formatting makes a difference in how the message is received, then PDFs make sense. Where the value of the information is pretty much independent to how it is packaged, then HTML, RSS, and other venues work just fine.
    And in the case of HTML, the simpler (read fewer scripts that create distractions) the presentation, the better. Cast one more vote for not changing the look of your page.
    Regards,

  10. Terry Heaton Avatar

    The bottom line is that PDFs are meant to be printed, not read on the Web. As such, they’re misused in Web applications. This is a great discussion and one of the reasons I so love the blogosphere.

  11. Bart Avatar

    I agree with Terry Heaton, the PDF has its place, and it is a format for which you print things from the web. Also if you have the new Adobe package that allows you to make PDF’s you can use that to extract data tables, text and other things from PDfs which solves alot of problems I had with PDF’s. I realize that this is not an option for everyone, but it maks them more usable.
    Overall I am not that down on them, they fill void in that they allow for printable versions of documents to be downloaded and transfered, they are also smaller (size wise) than Word or PowerPoint documents.
    Bart

  12. Keith Feinstein Avatar

    “Besides, other than John Kennedy, name one handsome president.”
    That’s not really the issue. The issue is the better looking candidate, since JFK, has won.

  13. Anthony Avatar

    I’m not a lover of PDFs for online content, but appreciate them as an alternative option for medical and other scientific papers. If I really want to get my head into a subject or critically analyse a paper, I find using a printed PDF an extremely useful tool.
    For example, look at this article in the BMJ, and the corresponding PDF (link on right of page). The PDF is infinitely better for off-line printed reading.

  14. Dave Avatar

    Jeff shoots and scores again. Seth is just plain wrong. Winning hearts and minds, his stated goal, requires conversation. Failing to grasp the potential advantages inherent in interactivity leads, perhaps, to soliloquy. Not surprising is his stance on design, this is common among the dead tree gang who, too often, obsess on “the art” of content.
    What seems odd is Seth makes his grand statement on his less than design rich blog.

  15. carsonfire Avatar

    Andrea Harris: “Well – when I read stuff on dead-tree I generally read these things called books, which mostly consist of… plain black text on plain white paper. There are books with lots of fancy typefaces and pretty pictures. They are usually found in the children’s section of the library or bookstore.”
    What? The bookstore is full of illustrated books! The “For Dummies” series contains numerous cartoons and illustrations throughout (as do many textbooks, when appropriate), books on travel benefit from photos and maps, books on web design with examples of design, cookbooks with photos and illustrations of the food and methods of preparation, histories and biographies with illustrated sections including photos and reproductions of portraits, etc… and most of these books are uniquely designed to present their material. The plain black and white books that you’re referring to, Andrea, are present in an overwhelming majority in only one area of the bookstore (albeit a popular one, general and genre fiction) but even the most blase innards will generally have the benefit of art and design on the cover.
    I’m currently reading an old collection of Robert Benchley essays from the library, which just brims over with fine line drawings by Guyas Williams. Benchley’s humor stands up just fine unillustrated, but the drawings are a marvelous accompaniment.
    You can find many non-illustrated books interspersed throughout the bookstore, but to say that art and design only exists in the children’s section is silly.
    As an artist, a former bookseller, and an eternal booklover, I have to set the record straight on this point.

  16. Andrea Harris Avatar

    Good lord, Carson, way to jump flatfooted on my sarcasm. Yes, I am as aware as you that there are many, many useful books that have pictures in them. You can stop fondling your copy of Adobe Acrobat for Dummies now, and wipe the hurt look off your face.
    The point I was trying to make was that when content is more important than form, there is no need for fancy graphics and pretty letters, and layout does not matter as long as it is neat. That holds true for books as well as web content. There is no need for novels, or collections of essays, or anything that isn’t a how-to (like the Dummies books) or a reference book (like an encyclopedia), to have illustrations, though they often come with these. All that, say, War and Peace or one of Patrick Henry’s essays needs is to be legible. And it’s the same for internet content that consists mainly of text, in the form of stories, essays, blog posts, and “manifestos.” ChangeThis.com having all its content done in pdf format is the equivalent to having the mail delivered by a marching band in full regalia. Just read that “don’t send kids to the electric chair” thing. Was there any reason for that wafer-thin screed to be delivered via cutesy fonts and carefully arranged text blocks? Any reason, that is, other than misplaced adoration of form?

  17. TV Avatar

    Part of the problem is that PDF is a lousy citizen in the computer. It loads slowly, buffers poorly, and as a special insult to surfers, stays in the computer memory after you leave the PDF page in Internet Explorer.

  18. lex Avatar

    PDFs suck. Pop-ups suck. Pix matter only for sports, fashion and porn. Google rules = function rules. Clear and clean rules. Rock on, Jeff

  19. lex Avatar

    JFK looked like an Irish whippet. Probably the most sickly, decrepit president ever.

  20. carsonfire Avatar

    Yes, Andrea, I missed the sarcasm. Sorry ’bout that. I’m too used to hearing people really say stuff like that.