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HELP!!!

5 comments on HELP!!!

HELP!!!
: Suddenly, I can’t send email because, the error message says, it is listed on dnsbl.njabl.org. This is some organization that makes blacklists of either spammers or servers that aren’t set up to their specifications. I look up my mail server’s IP (from Hosting Matters) on their site and it’s fine. I look up my Cablevision Optimum Online IP address for my home connection and it comes up and says that it’s a dial-up/dynamic IP and that is blocked from sending email by this organization.

I’ve spent an hour on the phone with Cablevision and you can guess how well that is going.

My email was working fine this afternoon. It was working fine when I was on the road using T-mobile. It’s not working now. I cannot send any email.

HELP, YOU EXPERTS OUT THERE!!! What do I do?

5 responses to “HELP!!!”

  1. Charlie Avatar
    Charlie

    Jeff — Just looked at their site information, and it appears that they are operating on the mistaken assumption that one should not run their own SMTP service on an address that’s assigned dynamically. So far as I know, there is no support for that notion in the standard.
    Here’s the WHOIS information:
    Domain ID:D81779003-LROR
    Domain Name:NJABL.ORG
    Created On:29-Dec-2001 22:41:04 UTC
    Last Updated On:01-Dec-2003 04:50:40 UTC
    Expiration Date:29-Dec-2004 22:41:04 UTC
    Sponsoring Registrar:R11-LROR
    Status:OK
    Registrant ID:tuibiWBawQD4wQGV
    Registrant Name:DNS Admin
    Registrant Organization:NJABL
    Registrant Street1:2815 NW 13 St.
    Registrant Street2:#201
    Registrant City:Gainesville
    Registrant State/Province:FL
    Registrant Postal Code:32609
    Registrant Country:US
    Registrant Phone:+1.3523752912
    Registrant Phone Ext.:4375
    Registrant FAX:+1.3523752702
    Registrant Email:dns-admin@atlantic.net
    Admin ID:tuibiWBawQD4wQGV
    Admin Name:DNS Admin
    Admin Organization:NJABL
    Admin Street1:2815 NW 13 St.
    Admin Street2:#201
    Admin City:Gainesville
    Admin State/Province:FL
    Admin Postal Code:32609
    Admin Country:US
    Admin Phone:+1.3523752912
    Admin Phone Ext.:4375
    Admin Email:dns-admin@atlantic.net
    Tech ID:tuibiWBawQD4wQGV
    Tech Name:DNS Admin
    Tech Organization:NJABL
    Tech Street1:2815 NW 13 St.
    Tech Street2:#201
    Tech City:Gainesville
    Tech State/Province:FL
    Tech Postal Code:32609
    Tech Country:US
    Tech Phone:+1.3523752912
    Tech Phone Ext.:4375
    Tech Email:dns-admin@atlantic.net
    Name Server:GSVLFL-NS-1.ATLANTIC.NET
    Name Server:ORLDFL-NS-1.ATLANTIC.NET
    I’d call them (+1 352 375 2912 x 4375) and have a real pointed conversation with them.
    I’d also create a temporary email at yahoo, netscape.net, or hotmail, and email them pointedly from there.

  2. Charlie Avatar
    Charlie

    Looked a little more — I’m guessing that you found their FAQ page. They also note that:

    Email can be sent to help@rt.njabl.org and removal@rt.njabl.org even from IP addresses in our list.

    I’ve got to say that the arrogance of their “help” page even pissed me off, and I’m not having the problem.

  3. Del Simmons Avatar
    Del Simmons

    And in the mean time, Jeff, if you need an outgoing mail server to use, just let me know. You can leave a comment on one of my posts on my blog if you can’t send me an email directly.

  4. Joe Maller Avatar
    Joe Maller

    Yeah, blacklists seemed like such a good idea…
    Try unplugging your cable modem for an hour, or overnight. When you reconnect you should be assigned a new IP address which, hopefully, won’t be blacklisted. I’ve had this problem a few times with IPs in Verizon’s NYC business DSL block, once we figured out what was wrong, that was the solution. Lovely eh?

  5. Elizabeth Avatar
    Elizabeth

    I had the same problem late last week. It appears that the dynamic IP address for our neighborhood (cable) router was similar to that of a known spammer IP address which was blacklisted. So, therefore, so was I. We called the ISP and they said they’d let us know something in 48 hours. That would have been Saturday. They finally called today (Tuesday) asking if we were able to send email. The answer was yes, and when we asked what the “official” problem was, they said their documentation simply stated “problem solved” – not what the problem was to begin with.
    The good news was that each night the IP address is changed, and the next day we had no problem, and I haven’t had a problem since. I used my dial up ISP (a different one) while I was having the problem.
    This type of problem is very worrisome. I think, at the least, I won’t get rid of my dial up because having 2 ways to send email seems to be required these days. I also think blacklists are NOT the way to solve spam problems, as there seems to be no way to get off them once you are put on them, and ISPs don’t seem to take them into account when they generate their IP addresses.