Month: October 2007

  • A new Yahoo?

    Last night, I got to crash a snazzy dinner thrown by Yahoo to talk about social media with London geekmedia. I came away wondering whether we will start to see a new Yahoo.

    Two of their executives engaged in what I argued was continuing portalspeak. “Yahoo’s where the activities are,” said one, who talked about “properties.” Another bragged about owning consumers because they do their email there and talked about Yahoo’s continuing “aspiration to be the starting point for consumers and advertisers.” That is the definition of a portal.

    But then John Linwood, a vp of engineering, talked about opening up Yahoo as a platform. The other day, Yahoo boss Jerry Yang talked about this, too, but I was concerned that he was still looking at this as a media and portal model, trying still to get people to come to Yahoo rather than following Google’s open and distributed model. But Linwood said that, indeed, they plan to provide tools and content that developers can use to build new businesses away from Yahoo. Then he also talked about putting controls on that.

    BBC tech correspondent Rory Celland-Jones asked pointedly whether Yahoo knows it has missed out and it is just slapping the social label on its rhetoric to try to catch up. One of the Yahoo execs tried to insist that the internet is still “at a very early stage” (read: Google has not won yet, he wishes).

    I think what we witnessed last night was the debate the company is having within: portal or platform? Even if platform has won at the top, we need to hear stronger confirmation of that and see strong action and the question remains whether it’s possible to change Yahoo’s culture to make the shift. It’s already big and old. But it’s not too late to change and I think I finally saw the seeds of that change.

  • Beeblogs

    After starting yesterday with great conversations at Sky News, I traveled more than an hour on three trains to get to the BBC. It’s as if they tried to find locations that would put them as far apart as possible.

    Robin Hamman invited me to be part of a session on blogs with BBC staff and it started off with Hemma Kocher of Headshift sharing lessons from a study of the Beeb’s blogs. The numbers aren’t final, so I won’t share them. But I was fascinated with what they studied: how many posts — and how many per blogger — on how many blogs at what average length with how many comments and how many links to BBC sites and to the world outside.

    : At the end, Richard Sambrook — who may just be the highest ranked journalistic blogger, as measured by both size and title — talked about his blog:

    Closing the day, I mentioned a colleague who loftily declared that anyone who blogs is merely engaged in an act of narcissism. Some truth in that of course. But it overlooks some more interesting reasons.

    There’s no better way to understand the huge changes sweeping the media than getting your hands dirty online. It’s fallen to us to reinvent the industry and we won’t do it with heads in either the sand or the clouds…

  • In olde London

    Some more followup to the National Union of Journalists row brought on when a member of the National Union of Curmudgeons rubbished web 2.0 and a chicken-little commission of the NUJ tried to close the door on change:

    Roy Greenslade gave us his considered response to comments on his decision to quit the union. He discusses an anonymous journalist grappling with being stuck between the union and the future and says:

    Despite his continuing sympathies for colleagues, and his lingering desire to remain faithful to the NUJ, he will realise that the demands of a paper gradually moving from print to screen are inimical to those of a union that, despite its pro-digital rhetoric, is committed only to preserving outdated demarcation lines, defying the need for flexibility and struggling to fend off staff cuts that, in fairness, will be necessary.

    How could I possibly remain a union member when I now hold such views? To advocate that we need fewer jobs is anathema to the union. That’s why I say it would be hypocritical for me to go on being a member. Nor could I, as some commenters suggest, fight for that position within the union. It would be a laughable option. . . . I cannot, in all conscience, remain within a union I now regard, albeit reluctantly, as reactionary. The digital revolution is here and I am digital revolutionary.

    Neil McIntosh shoots the NUJ’s red herring in a barrel.

    Donnacha DeLong, said fishmonger, appeared on BBC Five Live’s Pods and Blogs show.

    And Suw Charman and Kevin Anderson take a different tack, defending web 2.0 and its benefits.

    The mainstream media is not leading the charge to the internet, it is following along behind its audience, laggardly, sullenly and defensively. Many journalists have spent ten years dismissing the internet as a fad and an inferior medium. They are equally dismissive of Web 2.0 without even knowing what it means. DeLong says on the NUJ New Media’s blog, “So there we go – a nice big debate about the issues”, but he has done nothing to move the debate forward and nothing to help of inform NUJ members. Instead, he has engaged in more scare-mongering about the threat of the internet and simplistically focused on perceived, but illusory, dangers to journalism.

    Both of us embraced the internet because of the opportunities it presents. It’s the world’s greatest story-telling medium, bringing together the strengths of text, audio, video and interaction. The internet as a communications tool can help journalists tap sources like never before, making their stories richer and more balanced. Why wouldn’t journalists take advantage of the internet?

    Yes, the job is changing, and we as journalists need to change with it. The internet may be posing a threat to the business model that support journalism, and it’s understandable that this causes anxiety. But misrepresenting the reality of that change won’t make it go away.

    Suw and Kevin are reluctant to feed the troll and though Jay Rosen cheers them on, I understand their hesitation. It’s a mistake, I think, to let the curmudgeons set the agenda and, for that matter, get the attention. It doesn’t move us forward. And I really don’t care if they are left behind. Andrew Keen made suckers of us all when he staged “debates” around teh wrold to promote his awful book and for awhile, I was such a sucker. Now DeLong thinks that he has caused useful debate. But Suw and Kevin are right: He did no such thing.

    So I’m looking forward to Neil‘s next post with his suggestions for his union. I leave it to the members whether that is worth the trouble. But I do think that looking forward with tangible strategies for change — best practices, lessons learned — is the only debate worth having.

    : MOMENTS LATER: Here is Neil’s five-part prescription for the NUJ. He suggests fixing the union’s publication and web site (irony often noted), creating a place and even a conference for debate, becoming more transparent, and this:

    5. Accept muscle has been replaced by knowledge

    This final bit is inspired by Jeff Jarvis’s idea of the new collective, posted last week. It’s also the most testing bit for a union, because it can’t be just a token effort.

    Here’s the thing: once, a union’s members gained their power only through collective (industrial) action. Today, union members find it both harder to strike legally, and harder to say yes in a strike ballot. That’s led to a diminishing of the power of trade unions, even if diehards refuse to accept the glory days are gone.

    It would be better for all if you realised the new power comes through circulating knowledge through the ranks – not the kind of badly filtered, politically tainted, change-is-bad “knowledge” we’ve seen so far, but real information about what the hell’s going on.

    I think the problem is this: jsut as we as a profession and industry must learn how to open up, we still talk about it in closed organizations and meetings. I heard the other day from someone who complained about the Online News Association conference in Toronto. I can’t judge the conference since I was thwarted from getting there. But I did find the agenda to be weak tea and I’ve long been troubled that it is (irony noted) an echo chamber.

    The essential mistake is organizing around organiztaions. We need to organize around interests, skills, experience. Look to the example of the Facebook hackathons: Interested developers organize themselves and get together to share the best practices and frustrations and needs and ideas, generously, openly. They don’t join a union or an association or work for a company. They just learn from each other.

    That is the new collective.

  • Journalistic organizations

    The talk of London — or at least media London — since I got here has been the departure of Roger Alton as editor of the Observer, the Sunday affiliate of the Guardian. I write and consult for the Guardian, but do so at a distance, so I don’t know a thing about Alton’s resignation. Still, I find the discussion fascinating. There has been speculation that the issue was politics — the Observer supported the Iraq war while the Guardian opposed it — but that rationale has been rather widely dismissed.

    The more accepted scenario has been that this was about the reorganization of the Guardian as a daily paper, the Observer as a Sunday paper, and Guardian Unlimited, their online arm, into a new and sensible organization. This comes a month after the magnificently named editor of the Sunday Telegraph, Patience Wheatcroft, left under similar rumors and reports. As an American editor, I don’t fully understand the role of Sunday papers in Britain. I was Sunday editor of the New York Daily News and had little staff or autonomy. I’ve become bored by the Sunday New York Times, a paper I used to wait on the street on Saturday nights to buy. Sunday papers here do have a special place.

    But I don’t think the issue is Sunday papers. I think the issue is the organization of papers. I do believe I saw this conflict coming last March when I sat in on the Guardian and Observer’s all hand’s meeting and Rusbridger told them that now “all journalists work for the digital platform” and that they should regard “its demands as preeminent.” That forced the organizational questions asked now — that and the prospect that more journalism will be produced independently, whether by professionals and amateurs. What does it mean to work for a Sunday paper or a daily paper — or a paper, for that matter?

  • Regrets? I’ve had a few, but then again…

    Craig Silverman, author of Regret the Error, the terrific blog chronicling uh-oh moments in news, now has a book of the same title coming out imminently and on the book’s site, he’s already posting errors and corrections readers have sent him. Goose, gander. The book is wonderful and important and I recommend it highly.

    I was honored to be asked to write the foreword (and was extra delighted to get cover billing). Here are a few snippets of what I said:

    * * *

    Nobody’s perfect – not even journalists . . . especially not journalists.

    Reporters and editors make mistakes. Indeed, they are probably more likely than most to do so. For just as bartenders break more glass because they handle more beer, so journalists who traffic in facts are bound to drop some along the way. . . .

    It is time for journalists to trade in their hubris and recapture their humanity and humility. And the best way to do that is simply to admit: We make mistakes.

    Craig Silverman’s examination of the art of the correction in his blog and now this book could not come at a better time for journalism. For the public’s trust in news organizations is falling about as fast as their revenues (and, yes, those may be related). One way to earn back that trust is to face honestly and directly the trade’s faults. The more – and more quickly – that news organizations admit and correct their mistakes, prominently and forthrightly, the less their detractors will have grounds to grumble about them.

    But for journalists, to admit mistakes is to expose failure; corrections, in this logic, diminish stature and authority rather than enhance them. In my experience, some reporters and editors have tended to think that if they just ignored a mistake for long enough, it – or at least its memory and stench – would fade away.

    But now that journalists’ readers and sources can be heard via their personal printing presses on the web, it is no longer possible to ignore errors or, worse, to hide them. . . .

    But this discussion should be about so much more than just errors and corrections. This is about new and better ways to gather, share, and verify news. And it is about a radically different and improved relationship between journalists and the public they serve. These changes in the culture and practice of journalism will not just bolster journalism’s reputation but expand its reach and impact in society.

    Still, this starts with the error. For it is in the error and the correction that the public has been let into the news to improve it. That – and the rare letter to the editor that makes print – had been the only chinks in the castle walls around journalism. But now, thanks to the internet, the public and journalists can do so much more together. The correction is only the beginning of a long list of new means of collaboration. . . .

    News is a process. It is a process of trying to get ever closer to truth, to find more facts now with more hands, to see the story through the perspectives of more eyes, to fill in the voids and find the shape of news together. . . .

    In the end, this is about instilling an ethic of transparency – even about our fallibility and foibles – in journalism, professional and amateur. It is about being unafraid to speak in our imperfect human voice instead of hiding behind the cold, castle walls of the institution. It is about forging a new relationship of collaboration with the public we serve. It is about our shared goal of a better and more accurately informed society.

    We all make mistakes. That’s not the question. The question is what we do next.