Posts about twitter

The temporary web

I’m fretting about forgetting things, not just because I’m getting older (on top of middle-aged surgery and its inconveniences and a dicky ticker I now have sciatica; I am a parody of age). I’m fretting about us all forgetting things because we’re using Twitter.

Twitter is temporary. Streams are fleeting. If the future of the web after the page and the site and SEO is streams – and I believe at least part of it will be – then we risk losing information, ideas, and the permanent points – the permalinks – around which we used to coalesce. In this regard, Twitter is to web pages what web pages are to old media. Our experience of information is once again about to become fragmented and dispersed.

I talked about this shift on a recent Rebooting the News with Dave Winer and Jay Rosen (audio here; shownotes here).

My own worry is that I’m twittering more and blogging less. Twitter satisfies my desire to share. That’s mostly why I blog – and that’s what makes the best blog posts, I’ve learned. I also want to store information like nuts underground; once it’s on the blog, I can find it. But when I share links on Twitter, they’ll soon disappear. I also use my blog to think through ideas and get reaction; Twitter’s flawed at that – well, I guess Einstein could have tweeted his theory of relativity but many ideas and discussions are too big for the form – yet I now use Twitter to do that now more than this blog.

It’s not as if I couldn’t and shouldn’t also blog about what I talk about on Twitter; tweets can become the trial out of town, the blog Broadway (a book Hollywood). But Twitter competes for my time and attention. It is so much faster and easier. It’s good enough for most of my purposes. So the blog suffers. And I suffer. I discuss less here; I’ll lose some of you as a result and you are the value I get from blogging. I lose memory. And I lose the maypole around which we can gather.

On Rebooting the News, we also talked about what it takes to get an idea, a meme to critical mass. Blogs, I said, are better at that because they can gather attention over time. On Twitter, an idea can, of course, be spread but its half-life is that of a gnat. I’m proud of this post – The future of news is entrepreneurial – and it got retweeted for almost 24 hours, which is forever in Twitter time. Most things come and go in matters of minutes. So Dave and I were talking about getting new conventions used on Twitter but Twitter turns out not to be a great way to make that happen because ideas and conversations disappear in smoke.

Paul Gillin just asked whether soon, everything you’ve learned about SEO will be worthless. That’s because search is turning social and our search results are becoming personalized, thus we don’t all share the same search results and it becomes tougher to manage them through SEO. Put these factors together – the social stream – and relationships matter more than pages (but then, they always have).

It means nothing that I fret or worry about any of this. Change is inexorable, even – especially – in the agent of change. But it’s always important to stand back and see the implications in change and I think we’re going to need to find new ways to hold onto memories and make memes happen. That or I have to hold true to my vow to blog more.

: OH, AND… I got distracted by reading Twitter (really) and so I forgot to mention the other Twitter issue: distraction. I’m finding it much harder to stay focused on doing one thing because I now can do so many. That doesn’t mean I’ll end up thinking less for a blog post (or book), only that the stream interrupts the thing (the post, the page) in more ways.

Tinkering with the news

This morning, Glam.com – the model of the new network model of media – extended its Twitter aggregator, Tinker.com, into news at Tinker.com/news. It’s very simple and that’s what makes it intriguing: headlines mixed with current discussion of them.

Yesterday, New York Times digital strategy head Martin Nisenholtz also talked about adding value to Twitter and news here.

“If you go out and search Twitter, it doesn’t work very well,” he said. “It’s very literal.” But if The Times can build multiple search products for Twitter that better understand context, there “is a lot of power in organizing and curating this world.” Therefore, the company is looking into building similar Twitter aggregators for what could be “thousands of categories,” he said.

Note, by the way, that Nisenholtz was misquoted in Twitter yesterday (which I retweeted) saying that 10% of Times inbound links came from Twitter. He emailed to correct. What he said was that they were about to move into the top 10 referrers, based on the current growth rate.

Also note, by the way, that Glam just reached profitability. Many media execs I know scoffed at Glam but now they’re dying and Glam’s growing. The network model works. And the link to people’s conversations – in both these examples – will not only help media but will be a key driver of value. I’ve pointed out here before that Google News causes a billion clicks a month but so does Bit.ly (and it represents only part of Twitter’s traffic). At the Knight-funded Aspen event on new business models for news, Marissa Mayer said we must find the ways to insinuate news into everyone’s stream (and, I’ll add, vice versa).

A poor craftsman blames others’ tools

Compare these two columns about Twitter: one by Mike DeArmond, a sports hack in Kansas City, and one by Roger Cohen in The New York Times. They are each frustrated that Twitter doesn’t fit into their set-in-concrete view of what they do and what journalism is – and how others fit in.

The sports guy’s column is, of course, the sillier:

Let’s quit tweet, tweet, tweeting like the birdbrains do. I don’t care what your friend had for lunch. . . .

I really don’t object to the message so much as the medium. . . .

I became a journalist because I love words. The way they can be used to paint an image, to link observation and explanation.

It is why I think it is wonderful to write about how some questions are so rambling that they climb the wall, scoot around a corner, take a stop in the men’s restroom, and only then arrive at their intended point.

You can’t do that with Twitter. You’re limited to 140 characters. And most people waste even those.

Now Cohen:

Twitter’s pitch is “Share and discover what’s happening right now, anywhere in the world.” That’s what it does — up to a point. It’s many things, including a formidable alerting system for a breaking story; a means of organization; a monitor of global interest levels (Iran trended highest for weeks until Michael Jackson’s death) and of media performance; a bank of essential links; a rich archive; and a community (“Twitter is my best friend.”)

But is it journalism? No. In fact journalism in many ways is the antithesis of the “Here Comes Everybody” — Clay Shirky’s good phrase — deluge of raw material that new social media deliver. For journalism is distillation. It is a choice of material, whether in words or image, made in pursuit of presenting the truest and fairest, most vivid and complete representation of a situation.

It comes into being only through an organizing intelligence, an organizing sensibility. It depends on form, an unfashionable little word, without which significance is lost to chaos. As Aristotle suggested more than two millennia ago, form requires a beginning and middle and end. It demands unity of theme. Journalism cuts through the atwitter state to thematic coherence.

In each case, The Journalist is confronted with something new and if it doesn’t fit in with their world and worldview, they find reasons to reject it, to diminish it, to make it the province of others, not The Journalist – because it’s The Journalist who is empowered to say what journalism is. DeArmond’s going for laughs, Cohen for profundity, but they’re each only showing that they are not imaginative enough to recognize the power that comes from a new tool – no, not the tool but the connection to the people who are using it. I’d never let my students get away with that. I always try to get them to look at a tool and see how it can be used to improve journalism, not just violate its age-old dictates.

In these screeds, we also get a glimpse of these Journalists’ definitions of journalism. I say that news was made into a product by the necessities and limitations of its means of production and distribution in print and broadcast. News is properly a process, I believe. Cohen says, no, it must have a beginning, middle, and end, a narrative he sets, an order he gives, a chaos he rejects. He says elsewhere in his column that presence is necessary to do journalism; he thus says that it takes a reporter to report, that news without the journalist him or herself bearing witness to it is not real news. He puts The Journalist at the center of news. I say the journalist is the servant of news. I tell my students to add journalistic value to what is already being spread – reporting, fact-checking, perspective, answers – but recognize that the news is there with or without them. It is gathered and spread by the people who see it and need it with new tools, like Twitter. Like it or not.

: LATER: But at the same time, here‘s The Times’ David Pogue using Twitter to talk with the public to do his journalism.

geoTwitter and news and more

Twitter announced a geolocation API today and it set my mind to spinning with implications that I tweeted like a Gatling gun:

* For news, it would be possible to verify that witnesses reporting what they see are where they say they are. Twitpics can be geotagged.

* Local news organizations should build apps to track surges of activity around any address. Could be a news event. Could be hipsters congregating (telling one where hippness happens).

* News orgs could also use it as a reporting tool: the fabled pothole report via Twitter.

* A hyperlocal blog could set up a feed of your neighbors’ tweets all around town.

* Over time, the geoTwitter enables what I’ve been thinking of as the annotation layer atop the real world: diners create simple reviews of a restaurant simply around location, anyone annotating any location.

* I wonder about the commercial applications: subscribing to tweet ads near me.

The live web, the social web, and the geo web come together.

Now there are caveats aplenty. Foursquare is similar and hasn’t yet burned up the world and neither has Google Latitude. Laptops need geolocation. There are privacy concerns that may stop people from switching on geolocation (the default is off). There are dangers; geolocation could have made tweets from Iran more credible but also more perilous for the authors. I wonder why Twitter is choosing to erase geo data after time; this diminishes the value of the annotation layer.

But still, a simple API like this can make the mind spin. Now combine geoTwitter with my recent obsession, Google Wave, and imagine how live and collaborative content can be enhanced with geography. Or add geography to Marissa Mayer’s vision of the hyperpersonal news stream. The possibilities are endless.

: LATER: PaidContent sees potential for geotargeted ads. And TechCrunch writes about Foursquare’s alerts to nearby deals.

The John Henry fight of man v. algorithm

I interviewed Josh Cohen, product manager for Google News, this week for the Guardian MediaTalkUSA podcast (out early next week) and asked him how many clicks to news sources Google News causes. The answer: a billion.

And then I saw this PaidContent report on URL-shortener Bit.ly thinking of offering a breaking news service. That doesn’t seem so crazy when you hear how many clicks it causes a month. The answer: a billion.

It so happens I just wrote this in my Media Guardian column, coming out Monday, about the Microsoft-Yahoo search lashup:

Oh, search still matters. But it is beginning to matter a little less. Venture capitalist Fred Wilson recently pointed out that 14% of traffic to his blog, avc.com, comes from Google, down from 29% the year before. Wilson argues that the difference is Twitter—that is, links from people over algorithms. (Note that Wilson is a Twitter investor.)

Now I’m hardly saying that Google is being overrun by the power of mankind. Nor will I argue that every link Bit.ly sends to is news – except more of it is than news organizations would admit if they were wise enough to expand the definition of news to the hyperspecific, a word a commenter below suggested I start using instead of hyperlocal. Your friend’s concert photos are news to him and you. Note also that Bit.ly isn’t the only source of human-powered live links; there’s the rest of Twitter and its other clients, not to mention Facebook and fresh blogging.

But I do think it’s significant that given the platform to collect the power of links by people, it can quickly match the power of the algorithm. I also think there’s even more power in bringing the two together.

MJ OD

When Michael Jackson died, I wondered how quickly the conversation about him would fade online and how long it would persist on TV “news.” Well, it didn’t take long to see the divergence: TV thinks we’re still buzzing about MJ. But online, we’re not.

Here’s Blogpulse on mentions of Michael Jackson:

blogpulsemj

Here’s the dropoff of Michael Jackson searches on Google Trends:

googletrendsmj

Michael Jackson and variants owned Twitter Trends when the news broke; now it is off the home-page list (MJ’s is there, but that appears to be the handiwork of a Twitter spammer [a "spitter"?].

See today‘s most-viewed videos on YouTube: Only one related video (a Michael Jackson dance video, ranked #14) in the top 10.

Digg’s not a very good measure since the half-life of buzz there is as fast as the single wing-flap of a bee, but on the front page as I write this is only one story about Jackson’s worth.

None of these measurements is perfect. But they all show that we had consuming interest in Jackson when the news came out but that quickly faded. Yet cable news and the network morning shows especially are still ODing on MJ. My theory is that if one is doing it, all do it until the first one has the courage to break off; it’s peer pressure. But out here, it doesn’t take us long to get sick of their obessions.

: Cases in point: Right now, Matt Lauer is giving a tour of Neverland and Michael’s closet – including a secret section of Michael’s closet. CBS is promising a special report on the women in Michael’s life. Oh, for someone on TV with a sense of irony.

: Pew says that two-thirds of Americans think the Jackson story got too much coverage.

The King of Twitter

Reporters have been calling today looking into the importance of Twitter and social media in the two big stories of the month: Iran and Michael Jackson. Have we come to a next step stage in social media’s impact on news? Maybe.

Certainly the Jackson news spread quickly via Twitter. TMZ.com got the news first and it spread from tweet to retweet and then it spread beyond the web as each of those Twitterers acted as a node in a real-life network. An AP reporter told me she was riding on a bus when someone came on and announced the news to all the passengers – that person was a node, the bus the network – and then everyone on the bus, she said, took out their smart phones and spread the news farther. The live, ubquitous, mobile web is an incredible distribution channel for news.

I also spoke with Tampa Bay’s Eric Deggans and we wondered together about the arc of the Jackson story in big media versus our media. I’ll just bet that the story will die off on Twitter trends, Technorati, YouTube, and Facebook sooner than it finally exhausts its welcome – and our patience – on cable news. Back in 2005, I said that TV news was paying more attention to Jackson’s trial than the audience was, as evidenced by discussion on blogs, which lost interest in the story long before TV did; indeed, they never obsessed on Jackson as TV did and TV believed we wanted to.

I think this also means that we are less captive to cable news. Since its birth, cable was the only way to stay constantly connected to a story as it happened, or allegedly so. But in the Jackson story, there really is no news. He’s still dead. All that follows is discussion and wouldn’t we really rather discuss it with our friends than Al Sharpton? Once the supernova of news explodes – taking down Twitter search and YouTube and jamming GoogleNews search – we probably to seek out TV, but it quickly says all it has to say and the rest is just repetition. If the Iraq War was the birth of CNN could Iran and Jackson mark the start of their decline in influence? Too soon to say.

Journalists end up playing new roles in the news ecosystem. Again, I followed the Iran story in the live blogs of The New York Times, the Guardian, the Huffington Post, and Andrew Sullivan and they performed new functions: curating, vetting, adding context, adding comment, seeking information, filling out the story, correcting misinformation. They worked with social media, quoting and distributing and reporting using it. I watched the filling out of the Neda video story as the Guardian called the man who uploaded it to YouTube and Paulo Coelho blogged about his friend in the video, the doctor who tried to save Neda. Piece by piece, the story came together before our eyes, in public. The journalists added considerable value. But this wasn’t product journalism: polishing a story once a day from inside the black box. This was process journalism and that ensured it was also collaborative journalism – social journalism, if you like.

The unfortuante truth about the confluence of these two stories – Jackson and Iran – is that the former pushes the latter off the front page, the constant cable attantion. But will it push Iran out of our consciousness and discussion? Again, we’ll see. I was in the car when I spoke with Eric but he told me that on Twitter, the trends were all but filled with Jackson – except for the Iran election, which was still there, in the middle. That renews my faith in us.

: LATER: Here‘s the AP story.

Here‘s Eric’s piece. And here‘s the San Francisco Chronicle’s piece (curses to the editor to cut out reference to WWGD?).

: Interesting take from a lawyer who sees Jackson as a victim of the innovator’s dilemma.

Adding value in the new news ecosystem

How can and should news organizations and others add value to the new news ecosystem that is being used in the Iran story?

Or to put the question another way: The New York Times keeps talking about how expensive its Baghdad bureau is and what a fix we’d be in without it. Well, the essential truth in Iran is that no one has a Tehran bureau (or if they do, it has been rendered useless by government diktat). So we have no choice but to replace that bureau with the people, with witnesses empowered to share what they see.

The New York Times, the Guardian, and Andrew Sullivan, to name three, have been doing impressive work with their live blogs, sifting through Twitter, Facebook, YouTube, blogs, trying to add as much context and as many caveats as they can. The live blog is print’s equivalent of live TV; it is the way to cover a story such as this: process journalism over product journalism.

But clearly, in that coverage of and by the people, we are experiencing severe filter failure, to use Clay Shirky’s term. Look at the hundreds of tweets that emerge every minute and at the overuse of the word “confirmed” on them, which is meaningless if you don’t know who’s doing the confirming. There’s no way to tell who’s who, who’s there, who’s telling the truth, who’s not.

Note the repeated word: Who. The greatest value a news organization can add to this new news ecosystem is to identify, curate, vet, and train people. Ideally, that needs to happen before the big story breaks. But it can even be done outside the country, as I saw CNN do this morning, talking with a Columbia University student from Iran, who knew who was real and was there from her network of family and friends. Of course, even if you know the people you’re listening to, it’s impossible to know whether everything they say is true unless you can verify it yourself. But that’s the point: You can’t.

So you need to have the best head start you can have. The larger the network of people a news organization can organize, the better shape it will be in when news breaks, the better it can filter the reports that come – whether from people in that network or in the larger network of people those people know. The more people in the network, the more who can go to the scene of news or research closer to it – the more you can ask for help.

Global Voices is an example of this infrastructure: someone who knows someone who knows someone, each able to judge what the next in the chain is saying.

I’ve also been arguing that for journalists, saying what you don’t know is becoming as important as saying what you know. That is all the more critical as misinformation and rumor can spread at the speed of information online. So I imagine a news organization creating a kind of anti-wiki – a dynamic, collaborative Snopes: a list of what we don’t know so we can see what is unconfirmed and so these things can be confirmed – so journalists can add journalism.

On Twitter right now, for example, I’m seeing a great deal about people being taken to embassies instead of hospitals. It is possible for journalists to call their diplomatic sources and confirm at least that, check that off. We need structure around that process.

See also the post below about YouTube holding unique information about the provenance of video. YouTube should not reveal identifiable information about those sources. But news organizations should be able to contact YouTube to help sift through them and find out least which videos came from Iran.

News organizations could also equip their networks of witnesses. Alive in Baghdad distributed cameras to people there. Today, that can be done so much less expensively – think Flip cameras. Bild in Germany sold 21,000 of equivalent devices in five weeks. Michael Rosenblum is planning to distribute 100 Flips in Gaza.

How else can and should news organizations add value and structure to this very disorganized and live new world of news?