Posts about newsinnovation

The future of newspapers? Asking the past:

The latest breakfast thrown by the Newhouse School at Syracuse University and The New Yorker asked about the future of newspapers and sought answers from Gary Pruitt, head of McClatchy, and Dean Baquet, former editor of the LA Times and now head of the DC bureau for the NY Times. How could I resist? Here’s live-to-tape blogging posted soon after the event:

Ken Auletta: “The past decade has not been kind to newspapers.” He introduces Pruitt, saying that last year he was venerated for buying papers and “this year he’s less venerated” for selling them. And then he asks Pruitt whether, if he were the owner of the Tribune Company, he would have fired Baquet. Pruitt equivocates. “I would like to believe we would have never gotten to that point.” He hopes that the publisher and the editor can work together. They didn’t hug.

Baquet says he’s not opposed to cutting in newspapers. “I’m a realist.” He says that by the time he had his confrontation with Tribune they’d already cut 25 percent of the staff and killed two sections. He thinks he already proved he’s a “team player.” Note that the talk so far is about the internal organization. That’s how newspapers think and talk.

Pruitt: “Fortunately I’m not at the Tribune company. They’re still waiting for Godot. And apparently Sam Zell is Godot.”

Baquet says his biggest problem at Tribune was that “panic had set in… There was a lack of rational conversation about the future. There was a lack of intelligent discourse about what newspapers have to offer that no one else has to offer…. You couldn’t say. ‘What can we do that our new competitors can’t do?’… My biggest fear that there’s this panic and that the panic isn’t justified. I buy that the industry is changing… But nobody’s talking about the good stuff.” He cites newspaper readership, including online, at a high. He says the panic is stopping the conversation about “how to protect these institutions.” Again, note, the focus is on the institution as an institution. I think it’s a looser world than that; I think it’s more about networks and confederations.

Pruitt agrees that there is a sense of panic. He says you look at the figures and “the inevitable conclusion is that newspapers are dead.” He says the “saving grace for newspapers is that they are not proliferating in number.” He brags that their lead over the next outlet, usually a TV station, has grown. That’s like being one deck up on the Titanic; you seem to be sinking slower. He brags newspapers are the “last mass medium,” not something I’m sure is worth boasting about. So what he’s saying is that newspapers are still monopolies. Well, as newspapers, they are; no one wants to start another one. In news, though, that monopoly is what has died. Dead and buried. Gone. Over.

Auletta asks about Tribune losing its lead in digital innovation (they were an early investor in AOL). Baquet says that he doesn’t want to engage in “Tribune bashing” and that “everybody moved to slow” in the industry as circulation declined and technology rose. He says that newsrooms were guilty of that. “Like every reporter and editor, it felt like something that I didn’t understand and something that would slow me down” from journalism. “And I was wrong.” The more I hear him, the more I do understand why staffs like him.

Baquet says that if were a multibillionnaire, he would take on Tribune Company. “I cannot imagine there is not a great future for those papers.” He says he hopes that people who invest in newspapers don’t look for quarterly returns and growth “because that’s just not going to happen now.” He says he hopes people want to own newspapers because their long-term growth prospects are good “and there’s another reason to own it, because they do something terrific.”

After Pruitt, too, gives a soliloquy to the prospects of newspapers, Auletta says that’s fine but young people are not reading newspapers. Baquet says they will care about news when they’re older. I say they care about news today, just not in the form in which it is controlled and served by newspapers.

Baquet says that if he ran a media magazine, he’d assign a reporter to do a story on how much of the spiraling decline of newspapers was “as a result of self-inflicted wounds.” He says that “the money that went into real innovation… is all gone.” He defines innovation as starting new sections online. He says some of the loss of circulation is “because we give people less.”

Pruitt says that he’s confident at their ability to build audiences but his concern is whether there is a business model that has advertising supporting journalism. I think the question is first how the journalism is done; there are new was that bring new business models. This discussion does, indeed, go hand-in-hand.

But mind you, here’s the head of the third-largest newspaper company who just gambled his company’s fortune on getting deeper into newspapers admitting that he doesn’t know what the business model is. I find that troubling.

Pruitt says that McClatchy bought Knight Ridder at the start of the newspaper downturn (uh, I’d say that began long ago; it just accelerated like an SOB lately) and “so our timing was terrible.” He says the company still performed better than it would have without Knight Ridder.

Baquet offers an eloquent tribute to the long-term public-service and business wisdom of the Newhouses — Si is here — supporting the Times-Picayune even as the business life of the city collapsed.

Note again how they continue to talk about newspapers as institutions and less about the larger landscape of news and their possible role in it.

It’s question time and so I get the mic, of course, and say that I’m about to fly to the University of Texas to give a spiel on why I’m an optimist about journalism — journalism and news, that is. I want to know why they are but first tell them why I am: because there are more ways than ever to gather and share news and if we cooperate with the public, journalism can spreader deeper into the tentacles of society, taking the light of openness with it. Their responses:

Pruitt: He says he’s optimistic because there is a growing “hunger and thirst for knowledge.” He says “there are more ways to get out to people and engage them in Web 2.0…. It’s in many ways a golden age of journalism.” But he still turns around: “The dark clou, at least for many media companies, is divining the business model to support the journalistic efforts. I’m optimistic about that as well but ti actually regard it as two different issues.” Again, I say they must be intertwined.

Baquet: “I’m optimistic first because more people read us…. I’m opt also because I think that newspapers get better when they have to change as long as they do it rationally…. This is not something we’ve not done before.” He says the transformation of the NY Times from a stodgy two-section paper came at the last industry crisis. “Newspapers get better as they change so long as they hold onto their bedrock principles.”

He says that the web brings “amazing possibilities for writing and storytelling.” If he were a critic starting out, he’d be excited about the ability to not just describe but to show a dance. “I think all that’s exciting. It’s a great opportunity for journalists if we embrace it, which I think we are.”

He adds: “The newspapers that survive what we’re going to go through are going to be considerably better, more innovative.”

Victor Navasky, now of the Columbia Journalism Review, says that “where journalism is subordinate to the state, the news gets distorted for political reasons, and when journalism is subordinate to the market, news gets distorted for economic reasons.” And so he asks about nonprofit: “the third sector as a business model for journalism.”

Pruitt says that “holds a lot of promise. I certainly support the idea of looking more broadly for different models… The more diversity out there the better.” But he says the best insurance for independence and quality is success in the marketplace. I agree.

David Lieberman of USA Today asks the O question: the future of objectivity. Baquet says that “I’m not sure objectivity is possible anyway, I like ‘balance’ better. And i think there are times when the concept of objectivity can make newspaper writing stilted… The explosion of the web is going to demand that newspapers be even more balanced… The explosion of the web, if you take newspaper web sites out of it, is really an explosion of opinion…. There’s going to be a desire for a voice that’s as straight as possible. Does that mean that newspapers should not call it as they see it?…. ”

Pruitt says the internet not so much an explosion of opinion but an explosion of porn. I think he meant it as a punch line.

He says that if newspapers go with “the more modern style” they are going to lose market. “People are looking for a once-a-day stop that is professionally selected and edited…. I think we would lose audience if we abandoned that.”

If I owned McClatchy stock, I’d be picking up the phone right now.

Asked about the guest editing kerfuffle at the LA Times, Baquet says he gets the value, the idea of guest editing for “the opinion side of newspapers is the most threatened.” So that side “is the most drawn to that kind of stuff.” But he says he wouldn’t have done it because it will draw controversy and you don’t know what baggage the person who comes into the section would bring. Lloyd Grove, ex of the NY Daily News and now, by his description, “freelancer,” asks Baquet about the impact of this morality play at the paper. Baquet says that he hasn’t followed it much because, three weeks into his new job, he’s trying not to focus on the last place.

“Overall, the morale of the LA Times is in the tank,” Baquet says. “I like the new editor of the LA Times, he’s a friend. He’s in a very difficult position…. They’re waiting for the sale. They know, given what happened with me, that there’s some cuts of some size headed their way, rolling down the hill. And then if you throw in the e angst that exists in newspapers it’s a tumultuous time at the newspaper…. It’s a paper that’s struggling through an amazingly tumultuous time and this is symptomatic of it.”

Nabobs of negativism v. cock-eyed optimists

This Friday, I’m giving a keynote at the University of Texas International Symposium on Online Journalism. My topic: “The end of the mourning, mewling, and moaning about the future of journalism: Why I’m a cock-eyed optimist about news.” I’d like your help. Tell me why you’re optimistic about news: what we can do now that we couldn’t do before, where you see growth, where you see new opportunities. (I’ll put the spiel up as soon as I figure out how to export Keynote with my notes.)

We’re in dire need of a little optimism. We need to see the opportunities and grab them. And here’s the clearest illustration of that need from Tim O’Reilly’s blog on the San Francisco Chronicle:

Apparently, Phil Bronstein, the editor-in-chief, told staff in a recent “emergency meeting” that the news business “is broken, and no one knows how to fix it.” (“And if any other paper says they do, they’re lying.”)

The response to this in the blog world was inspiring. Tim had his ideas. Dave Winer contributed his. Robert Scoble, like Dave, discusses the new requirements for journalism education. Adrian Monck, like like both of them, had suggestions about journalism education. Monck also sees relevant wisdom in Andy Kessler’s interview with Facebook’s Mark Zuckerberg (who said the wisest thing I heard at Davos: that it is now our job in media not to create communities that already exist but to bring them “elegant organization”); ditto Om Malik. Here‘s Doc Searls’ help. Scott Karp suggests a little imagination and treating news like a charity. I disagree with that and much of what is written in these posts and the many times more in the comments under each post. But the moral to the story is that you sure won’t save the news business if you don’t try, Mr. Bronstein. And if you do try, you’ll have plenty of allies who will offer their ideas and lend their support.

Here’s a link to my PowerPoint (actually Keynote) slides. They’re pretty much meaningless without the spiel, but they give you an idea of some of the topics I’ve outlined. Please add yours.

: LATER: Now compare and contrast Bronstein’s alleged defeatism with Alan Rusbridger’s talks with his staff in the editor’s office at the Guardian (repeated disclosure: I write and consult for the Guardian). As reported by former newspaper editor and now Guardian blogger Roy Greenslade:

What really emerged, crystal clear, was Rusbridger’s restatement of the underlying reasons for making this leap into the future, even though the future itself remains unclear. He said: “The print-on-paper model [for newspapers] isn’t making money and isn’t going to make money. It’s no longer sustainable. Though the future is unknowable, we are taking an educated guess about what we should be doing and where we should be going.”

If it’s broke, in short, fix it.

: LATER: Richard Benefits offers some eloquent industrial-age advice:

Here’s what I’d tell the children:

The good news about the news is that there’s no shortage of news. The best experts forecast a nearly boundless supply of news clear into the next century, so the news conservation efforts of the past (recycling, echo-chambering, and other forms of plagiarism) are no longer necessary and will phase out as soon as we have the means to harvest the coming bumper-crop of news.

And things aren’t just rosy on the supply side, they’re looking real good on the demand side. Previous generations of news consumers had to get by on two newsfeeds a day, one before work in the morning and the other after work. Now we can graze and forage on news all day long without becoming over-educated.

The challenge to news harvesters is in the construction of the apparatus that harvests raw news, processes it, and takes it to market. In previous generations, this process was most efficient when centralized in local news factories, but today and tomorrow the process will become more decentralized, sometimes even taking place on consumer premises under the control of news robots which sift, sort, organize, and filter according to consumer preferences. The process of moving these functions from central offices to consumer equipment is just beginning, although we’ve had working prototypes of the news robot for 25 years.

The revenue picture has never been brighter, as each feed is easily supported by multiple sources of ad and subscriber fees.

The key elements are understanding that decentralization is in fact multiple centralization, and that each center of news processing is a potential revenue generator. That’s all I wish to say at the moment, but you can do the math.

And Hook ‘Em.

Sweetheart, get me rewrite… in Bangalore

Roy Greenslade reports that a New Zealand newspaper company, APN News & Media, is outsourcing 70 sub-editing and design jobs. I’ve been wondering for years why Gannett, say, isn’t doing this: at least its national, business, sports, and entertainment page editing can be outsourced. Oh, I know, you’ll say that people elsewhere don’t understand these markets. But the truth is that most editors I know moved into their markets and had to learn them anyway. So why not have a gigantic national copy desk (boy, would that be a fun room) and a huge national design and production desk? For that matter, why not outsource editing to the Associated Press? When I was Sunday editor of the New York Daily News, I tried hard to get Tribune Media to take over every bit of work in producing our TV listings pages, for a starter; this would have freed up headcount to do more productive things (like reporting). I’ve been arguing for sometime that the process of finding efficiencies and reorganizing newsrooms around what really matters is healthy, necessary, and long overdue. It’s about boiling a newspaper down to its essence, its true value. And what is that value? Reporting.

Me vs NYT at OPA re WWGD


Rafat Ali just put up this video of a discussion from the Online Publishers Association in London last week: me v. Martin Nisenholtz of the New York Times Company. Unfortunately, it starts a little late (missing my start to the discussion). and ends a little early (just as Larry Kramer, ex of CBS, is talking about Dan Rather).

At the start, I reacted to a presentation by Jeffrey Rayport, high-IQ industry consultant, who tried to present a new architecture of media that on the one hand I endorse but on the other hand wanted to turn inside-out. Rayport talked about owning audiences still and I gave the predictable if obnoxious blogger argument (joking that I was daring to speak for all mankind) that we’re not an audience and we don’t want to be owned.

Rayport set up boundaries and talked about going over those boundaries — inside out, from media to us; outside in, from us to the media — and I argued against that architecture, saying that he was making the mistake of still putting media at the center when, in fact, the public is at the center and media should see itself at the edge, serving us.

I talked about Yahoo as the last old media company to look at the world this way (along with all the older media companies): ‘We control content. We market to get you to come to us. Then we feed you as much advertising as we can, until you leave.’ That’s the centralized model of media. I contrasted this with the decentralized, distributed model embodied by nobody better than Google: ‘We go to where you are and put service and advertising there. Your pageview is then our pageview. And we have enabled you to do what you want to do. And we can all do more of it.’ I argued that media companies should ask WWGD — ‘what would Google do?’ (and, yes, Google is the new God).

That’s when Martin objected; the videotape picks up there. Raftat says:

This was at the OPA Global Forum last week in London…I was sitting behind Martin Nisenholtz, the CEO of New York Times Digital, and recorded this with my Nokia N80. It is a nuanced argument, something which doesn’t really come out in this video, or Martin’s argument there. Here is my read on it: Martin thinks Jeff Jarvis is the extreme in this journalism vs bloggers debate–especially when it comes to mainstream news sites working with bloggers and aggregating and pointing to them, working with them, and bringing them onboard–and was trying to point to a middle ground, something which he thinks NYT is doing, when in fact Jarvis is that middle ground, if you peel the layers behind some of his hyperbole. Either way, it is an important argument, though some of it is pure theater, done for the sake of it.

Yes, it was theater. But Martin and I agreed (via Treo-to-Blackberry exchange right afterward) that we were also disagreeing about something more fundamental or at least refreshingly different from the old blogger-v-msm debate. We were arguing about the centralized-v-distributed architecture of media. Martin is arguing that some media brands — yes, the Times — are worth coming to. He supports the outside-in model and sees The Times as ‘in’. I say that they all — yes, even the Times — must look at new ways in which we can do more. Yes, I do think mine is the middleground for it’s about working together in new ways that were never possible before to do more than we ever could before. (And, yes, I just ignored the blogger slaps. I say on the tape that I dream of the day when I can go to a conference and not have that old spat; it’s so tired.)

: Howard Owens responds.

In it, you get to hear Martin Neisenholtz reveal just how little he understands blogs, and how trapped he remains in Big-J thinking about what blogging is and its role in the mediascape. It’s a little surprising that a major media leader would still hold those views. Martin seems fully invested in the false dichotomy that there is a bloggers vs. journalist competition, rather than seeing the ecosystem as it exists. The telling point is his comment to Jeff Jarvis that “there is absolutely no check on you.” At least Carolyn Little gets it. “Bloggers help keep us honest,” she says. And the message Neisenholtz needs to hear from that is that bloggers keep each other honest, too. In distributed media, there is no us and them; it’s all we.

: Oh, and I will respond to Martin’s stock insult in the video that I’m a blogger not a journalist and so I don’t do journalism here, only opinion. Well, while I was in London for that conference, I went out and reported this piece about the Conservative leader’s web strategy and this one about a new online talk channel and this one about big changes at the Guardian (exclusive, as we used to say, meaninglessly) and this one about innovation at the Economist and this one about the new Telegraph newsroom and structure (for the first time on video, we used to brag, in big old media).

It’s conferences that are about only opinions, often wrong.

Relearning

Even small papers in Britain understand that the key to the future is training. At Trinity Mirror:

And a training programme to improve journalists’ multimedia skills and give them the chance to contribute content ideas has also been launched. This includes a series of week-long video journalism courses and a series of one-day multimedia workshops, which will be attended by more than 70 journalists in the North West region before being rolled out across the division.

Should you choose to accept it….

Your assignment, should you choose to accept it, is up on NewAssignment.net. This is Jay Rosen’s inspiration brought to life. As he explains the question:

Can large groups of widely scattered people, working together voluntarily on the net, report on something happening in their world right now, and by dividing the work wisely tell the story more completely, while hitting high standards in truth, accuracy and free expression?
If they can, this would matter.

I think they actually bit off a big bite for their first story, their assignment zero, because it’s more qualitative than quantitative, more about interviews and views than numbers and facts. They’re going to assess the impact of crowdsourcing. That comes, I suspect, from the influence of Wired, which was first step up for a joint project. I think the results will be fascinating but also challenging as they figure out how do — and this is Jay’s key inspiration — cut up a story into its elemental bits of reporting and assign those out. Jay again:

We’re going to investigate the growth and spread of crowdsourcing, which overlaps with something called peer production. (Yochai Benkler’s complete term is “commons-based peer production.”) This basically means people making valuable stuff by cooperating online, mainly because they want to and sometimes because they’re paid to assist. . . .

While the geeks invented such practices, first with free software, then with open source, they long ago lost control of them; and today crowdsourcing is on the rise across a wide social landscape, from corporate America and government to arts and crafts. Wikipedia calls this open-source culture.

Collaboration in the open-source diaspora and why it works when it does (plus what it can’t do …), that’s a sprawling and nuanced story with lots of locations. It lies in pieces — and in people who know the practices. There’s also a little mystery at the core of it: Why are these people willing to work for free?

Nuanced, indeed. That’s not as easy an exercise in networked journalism as, say, comparing prices for drugs across the country, one of the early examples thrown out for NewAssignment, or comparing companies’ family policies. But they didn’t go for easy out of the gate. That will make the process as fascinating to watch as the story.

So go dig in. Take an assignment. Pick up your notebook and get out of the newsroom.

The innovation race

I had breakfast this morning with the leadership of TimesOnline.co.uk talking about innovation and the subject was the same yesterday morning at breakfast with the Project Red Stripe team at the Economist: six people — from editorial, classified, marketing, data sales, technology — who have been given six months, $200,000, and the freedom to use any content from any Economist property to come up with something new for the magapaper. They made it onto the team by applying and sharing their ideas. Their only instructions: to make it innovative and put it on the web. They say they will know they have succeeded when they present their big idea and get someone saying, “I don’t get this at all.”

I am hearing the smart people in media — those who do get it — talking urgently about innovation. It’s almost to the point where that is the thing the most value, that is the commodity over which they are competing (but, thank goodness, there is no scarcity at work here). I don’t hear them talking as much about getting another new print subscriber — so much for that — as I hear them racing for innovation ahead of the other guys.

The Project Red Stripe team and I started off with a debate about blogging. The Economist is blogging but, in Economist tradition, they are doing so anonymously. I said this is a clash of orthodoxies. Blogs are conversations with people. The irony is that the other side of this debate came from the guy who got on this team by pushing blogging and who acts as the team blogger, Tom Shelley. He defends the Economist voice as a human voice of its own. Fun discussion. We talked about community and they raised provocative, Economistian questions about the fragility of communities and the value. And more.

Afterwards, I questioned Alan Rusbridger and Carolyn McCall of the Guardian in front of the Online Publishers Association about the pace and culture of change. I asked Alan whether he is more worried about changing too much or too little. No doubt, he said, he worried about changing too little. But read his principles again; he is not changing to throw out the value of journalism but to preserve and advance it. At this morning’s OPA, I got into the predictable, well-rehearsed conference tussle with Martin Nisenholtz of The Times — we should take the show on the road — about blogs and MSM, but what it really was about was centralized architecture (the value of coming to The Times, what I now call the Yahoo model) vs. decentralized, distributed structure (going to where the people are; the Google model). The question is how the fundamental model, the architecture of media and information is changing. It’s important to keep in mind that change should not be sought for change’s sake. Nor innovation. But the only way to change successfully as the world changes around us is to innovate. Thus the race.

What makes a week in London so damned exciting for me — professionally and intellectually invigorating — is the competitive race for innovation I see all around here. It has been a great week.

: LATER: Demonstrating the point, Shane Richmond of the Telegraph — with whom I breakfasted three days ago (video when I get near good bandwidth) — notes Rusbridger’s speech about shifting the Guardian to 27/7 preeminent-web journalism and argues that they got there first:

The Guardian will be following us into integration. . . . Alan Rusbridger’s statement to staff yesterday contained the ‘draft principles of 24/7 working’. Almost all of them are already in practice here, where we work on a ‘web first’ basis.

It amused me. These guys are all rushing to innovate first. That is healthy for newspapering, for no matter who brags about starting it, good ideas are good ideas and if someone does it first others will quickly follow. And as I said above, innovation is not a scarce resource. So have at it. If we’re smart in America, we’ll watch and copy, too.

: LATER STILL: Just got a link from the Economist Red Stripe team to their invitation to submit ideas to them. That openness is smart. The pity is that the damned lawyers got to them with dreaded terms & conditions, which makes it quite unappetizing to submit things to them on their form, giving up rights and your first born. I’d suggest that a better way to share is openly on your own blog, which they are free to read and to use as inspiration and should still — as they will with their form — give credit where it is due. Indeed, if the idea is open, so will the discussion be and any good idea can get even better. If you want to innovate, follow Shakespeare’s advice: Kill the lawyers first.

Not not getting it

At yesterday’s Guardian meetings (blogged below), editor-in-chief Alan Rusbridger said, “Everybody now gets it.”

A few days ago, a blogger (whose link I can’t find now) took me to task for saying that mainstream media people “don’t get it.”

Does everybody get it now? Well, I’m not sure. But I do think it’s time to give up accusations of not getting it. I’ll plead guilty to using the phrase too often. And I’ll admit that it was pretty self-important. So I’ll try to get rid of not getting it. That won’t be easy; I have to confess that as I read some news stories about the news business in the last 36 hours, the phrase came to mind two or three times. I bit my tongue.

I think that – especially after the last year’s cold reality checks and volcanic change in the newspaper, radio, TV, and magazine businesses – everybody does get that the past cannot be preserved. Everybody knows now that change is inevitable. And everybody – which includes me – is searching for the right moves to make next. Is everybody innovating enough, fast enough? No, but I think everybody realizes they have to.

Got that?