“We can’t expect consumers to come to us. It’s arrogant for any media company to assume that.”
Quincy Smith, president of CBS Interactive, said that in today’s Wall Street Journal explaining CBS’ smarter-than-most strategy for a distributed media economy.
This is the way all media executives should be thinking: Go to the people, don’t make the people come to you. That’s expensive for you and inconvenient for them and it’s just not going to happen — or, it’s no way to build a media business model anymore. Says the Journal:
A year ago, CBS Corp. announced the creation of Innertube, an entertainment channel on CBS.com designed to make the company a player in online video. It streams video of sporting events, news reports and reruns of shows such as the hit comedy “How I Met Your Mother.”
CBS’s new chief Internet strategist now jokes that the Web address for Innertube should be “CBS.com/nobodycomeshere.”
CBS, after a year of experimenting with various Web initiatives, says that forcing consumers to come to one site — its own — to view video hasn’t worked. Instead, the company plans to pursue a drastically revised strategy that involves syndicating its entertainment, news and sports video to as much of the Web as possible. It represents a stark departure for the TV industry. . . .
Starting this week, an expanded menu of CBS’s video content will be available for free to consumers on as many as 10 different Web sites ranging from Time Warner Inc.’s AOL to Joost Inc., a buzzy online video service that is just rolling out. The company calls its new venture the CBS Interactive Audience Network.
Importantly, they’re also going through services that let us embed and distribute their stuff. That’s the greatest win of all. Why not encourage your audience to recommend and distribute your good stuff. It’s free marketing. It’s the endorsement that matters most. It’s only wise. But media has always been about control, about selling scarcity. So it’s damned hard for these guys to shift their mental map of the world and realize that they are not at center, we are. What they defined as inside is outside. This requires them to turn their world inside out. CBS is doing that.
Meanwhile, see the Stuart Elliott column in today’s Times all about networks trying harder to keep viewers in, how to keep them from changing the channel or TiVoing. What they should be asking is how they can take their stuff out. Think distributed.
Note also that NBC is shifting an inch by airing one of the Law & Orders on USA first, then on NBC. That says that NBC isn’t the center of the universe. But this doesn’t go quite far enough. Why not air it online first? If you don’t, NBC, Dick Wolf will someday. That’s what the studios of the future are doing now.