I see you: The technopanic over Google Glass

Screenshot 2013-03-06 at 2.45.02 PM
Google Glass isn’t available yet. Even so, the technopanic it’s inspiring is rising to full swivet. But I say there’s no need to panic. We’ll figure it out, just as we have with many technologies—from camera to cameraphone—that came before.

The greatest compilation of worries to date comes from Mark Hurst, who frets: “The most important Google Glass experience is not the user experience— it’s the experience of everyone else. The experience of being a citizen, in public, is about to change.” [His typography]

This is the fear we hear most: That someone wearing Glass will record you—because they can now—and you won’t know it. But isn’t that what we heard when cell phones added cameras? See The New York Times from a decade ago about Chicago Alderman Edward Burke:

But what Mr. Burke saw was the peril.
“If I’m in a locker room changing clothes,” he said, “there shouldn’t be some pervert taking photos of me that could wind up on the Internet.”
Accordingly, as early as Dec. 17, the Chicago City Council is to vote on a proposal by Mr. Burke to ban the use of camera phones in public bathrooms, locker rooms and showers.
His fear didn’t materialize. Why? Because we’re civilized. We’re not as rude and stupid—as perverted—as our representative, Mr. Burke, presumed us to be.

How will we deal with the Glass problem? I’ll bet that people wearing Glass will learn not to shoot those around them without asking or they’ll get in trouble; they’ll be scolded or shunned or sued, which is how we negotiate norms. I’d also bet that Google will end up adding a red light—the universal symbol for “You’re on!”—to Glass. And folks around Glass users will hear them shout instructions to their machines, like dorks, saying: “OK, Glass: Record video.”

That concern raised, Hurst escalates to the next: that pictures and video of you could be uploaded to Google’s servers, where it could be combined with facial recognition and the vastness of data about you. Facebook can’t wait to exploit this, he warns. But this is happening already. Every photo on my phone is automatically uploaded to Google; others do likewise to Facebook, each of which has facial recognition and information about us. Hurst acknowledges that we’re all recorded all day in public—remember: it is public—by security cameras. But the difference here, he argues, is that this data is held by a companies. Big companies + Big Data = Big problems, right? That’s the alarm Siva Vaidhyanathan raises:

But what’s to investigate? Should governments have investigated Kodak cameras when they came out? Well, Teddy Roosevelt did briefly ban cameras in Washington parks. In 2010, Germany’s minister of consumer protection, Ilse Aigner, decreed that tying facial recognition to geolocation would be “taboo”—though one could certainly imagine such a combination being useful in, for example, finding missing children. To ban or limit a technology before it is even implemented and understood is the definition of short-sighted.

Hurst also fears that the fuzz and the Feds could get all this data about us, these days even without warrants. I fear that, too—greatly. But the solution isn’t to limit the power of technology but to limit the power of government. That we can’t is an indication of a much bigger problem than cameras at our eyelids.

I agree with Hurst that this is worth discussing and anticipating problems to solve them. But let us also discuss the benefits alongside the perils, change to welcome balancing change we fear—the ability to get relevant information and alerts constantly, the chance to capture an otherwise-lost moment with a baby, another way to augment our own memories, and other opportunities not yet imagined. Otherwise, if we manage only to our fears, only to the worst case, then we won’t get the best case. And let’s please start here: We are not uncivilized perverts.

Yes, I’m dying to get a Google Glass and get my head around it and vice versa. But rest assured, I will ask you whether it’s OK to take a picture of you in private—just as I ask whether it’s OK to take or share your picture now or to tweet or blog something you say to me. We figured all that out. We will figure this out. We have before. No need to technopanic.

Screenshot 2013-03-06 at 2.41.47 PM

Clippings from The New York Times

Cross-posted from Medium.

LATER: A good post from Jürgen Geuter that raises the point I also wrote about in Public Parts: let’s concentrate on the use over the gathering of data; if we do the latter, we regulate what we’re allowed to know.

  • SHaGGGz

    The technopanic is well grounded, insofar as it acknowledges a virtually inevitable dramatic social shift from these technologies. All of the ways you list to try to mitigate this shift are tiltings at windmills. The analogy to camera phones doesn’t hold as phones are big and obvious recorders, as opposed to tiny attachments to glasses that are persistently ambiently present – and this is while they’re still big enough to be noticeable.

    You won’t necessarily have to verbalize “OK Glass, record video” as there will likely be ways to jailbreak, and not even necessarily that, as Google tends to be a lot more open to third party apps replicating core functionality than, say, iOS.

    You can dismiss the privacy worries by saying that “we are not uncivilized perverts” but the fact is that enough of us are that it will be a significant phenomenon. I say phenomenon, not necessarily problem, because social mores and norms will shift, along the same trajectory they already are, as can be seen with the very different value the current generation places on privacy in the Facebook age.

    And don’t doubt that these cameras will get smaller, cheaper, more sensitive, and more ubiquitous. This is a given. What is not is how we handle this. We can enact all sorts of futile and counterproductive laws to further disempower the 99% who live in the public eye or we can embrace this technology and the reciprocal accountability it enables. Why not mandate that all civil servants, police officers, etc. wear these? We are already all being recorded, might as well smooth out the power asymmetry and turn the surveillance state into an omniveillant one.

  • Sam Alcaine

    I’m getting horrible customer service at a restaurant, now it can be recorded, documented shared with everyone…the company will look bad, and of course the person giving bad customer service will also be held accountable by their managers. And if someone gave great customer service the reverse would be true.

    If someone is a pervert, someone else will be able to document them with their own glasses and then everyone will know too so there will be strong incentive not to be a pervert.

    I therefore think the real power will be the ability of google glasses to impose accountability and social norms. Of course this also it’s greatest threat…and how protect this balance is worth discussion

    • http://www.facebook.com/stonemirror David Schlesinger

      “I’m getting horrible customer service at a restaurant, now it can be
      recorded, documented shared with everyone…the company will look bad,
      and of course the person giving bad customer service will also be held
      accountable by their managers.”

      And in a growing number of states in the US, if you do it without advising the server that you’re doing so, and getting explicit permission beforehand, you’ll probably be running afoul of some wiretapping law.

      And of course, you should be held accountable.

      • Sam Alcaine

        It’s already happening without goggle glasses…and I don’t see any wiretap laws. If stores can tape us with their cameras we can tape them. Sure there is a some blurring, but there’s enough there to figure things out.


        http://www.youtube.com/watch?v=8TcECnVe8QI

        For better or worse it will be a surveillance society.

  • http://foomandoonian.net/ Foomandoonian

    Watch that footage of Bieber vs. the paparazzi from today and tell me again how we figured out the social norms around cameras because we’re all so civilised…

  • http://www.facebook.com/people/Bob-Conti/1326314961 Bob Conti

    Does the author have even one foot grounded in reality? Because real life pretty much negates everything he claims.

  • weaselspleen

    ‘But isn’t that what we heard when cell phones added cameras?”
    Why yes, it is what we heard. And you know what? It was absolutely spot-on dead accurate.

    If you really believe that abusive use of cell phones is not a modern social ill, then it’s absolutely impossible for you to have ever surfed the web. Since I know you must at least read your own blog, I can only conclude that you’re a damn liar.

    Please stop pretending that there’s nothing harmful or risky about this technology. It only makes you look like a kook.

  • http://www.facebook.com/stonemirror David Schlesinger

    So, I suppose the ongoing interest in “upskirt” and “downshirt” photos is purely imaginary, or alternatively, just fine? I don’t see that public disapproval has done much to affect those “genres”, myself.

  • http://www.facebook.com/people/Keith-Josephs/502639665 Keith Josephs
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  • http://twitter.com/AnonyAccount Anonymous Account

    What world are you living in where that WASN’T what happened with cell phones? Holy crap, look around the internet for ten minutes.

    It wasn’t that we were wrong. It’s that we ultimately decided the pros outweighed the cons.

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