John Naughton’s Observer column this morning recounts the shitstorm the Wall Street Journal brought on itself with its innacurate and ignorant story on Google and content cashing (v. net neutrality) and concludes:
You might think this is all a storm in an online teacup, but in fact it’s a revealing case study of how our media ecosystem has changed. What happened is that reporters on a major newspaper got something wrong. Nothing unusual about that – and the concept of “network neutrality” is a slippery one if you’re not a geek or a communications regulator. But within minutes of the article’s publication, it was being picked up and critically dissected by bloggers all over the world. And much of the dissection was done soberly and intelligently, with commentators painstakingly explaining why Google’s move into content-caching did not automatically signal a shift in the company’s attitude to network neutrality. Lessig was able instantly to rebut the views attributed to him in the article.
Watching the discussion unfold online was like eavesdropping on a civilised and enlightening conversation. Browsing through it I thought: this is what the internet is like at its best – a powerful extension of what Jürgen Habermas once called “the public sphere”.
He continues on his blog:
This was about as far as you can get from the LiveJournal-OMG-my-cat-has-just-been-sick media stereotyping of blogging. It was an illustration of something that has always been true — that the world is full of clever, thoughtful, well-informed people. What has changed is that we now have a medium in which they can talk to one another — and to newspaper reporters, of only the latter are prepared to participate in the conversation….
My complaint about the WSJ’s reaction to the blogosphere’s reaction is that it evinced a refusal to participate. The errors made by its reporters were serious but for the most part understandable; journalism is the rushed first draft of history and we all make mistakes. The tragedy was that the Journal saw the blogosphere’s criticism as a problem, when it fact it was an opportunity.