I paid $12 a day at the hoary Hilton in Las Vegas for high-speed internet access but it was hardly high-speed. Pictures loaded at the speed of dialup, if that. There ought to be an accepted definition of and standard for “high-speed” access — one the industry itself should set, if it were smart — and if that access doesn’t meet the mark, we should get refunds. You can’t call food low-fat if it’s not. You shouldn’t be able to call internet access high-speed if it’s slow.