Cablevision sucks

But then, that’s not news. I’ve been trying to get Joost working at home and was cursing it, but I was cursing the wrong party. Joost works fine at work. I can’t wait until Verizon finishes laying fibre on my street so I can get FIOS. Except Verizon hired the worst contractor imaginable to get the job done. They have been at it for more than two months on a street with fewer than 20 homes; they’ve managed to cut our cable and gas line and a neighbor’s electric line and they’re not nearly done. I’m about to go out with a shovel myself just so I can get rid of Cablevision sooner.

  • Strick

    Cheer up. My Verizon FiOS sucks, too.

    We generally loose connection once or twice a day (I’m sure it only SEEMS like it’s always when we hit commit to buy something) and it can be slower than dial up, both over wireless and ethernet cable, unless we recycle the router periodically. Took us a while to figure that out.

    Verizon’s been very attentive but totally ineffective at resolving our issue. Hope you have better luck.

    For now, I’m waiting for my year to be up so I can try Roadrunner to see if it’s any better.

  • Tansley

    Count your blessings. Some of us stuck in more rural areas (although we live in the largest ‘city’ on our end of our state) still have no alternative to cable but dish networks…which aren’t all that bad, I understand, but can go awry from something as minor as a tremblor (yes, I’m ‘left coast.’)

    We have no sign of FiOS on the horizon in Medford, Oregon. The local cable company swept into the region, cut backroom deals with area city councils and locked-in the demographic for an indeterminate amount of time. This put us at their mercy, recently, for example, allowing them to raise rates and cut back on basic channels at the same time…with NO competition to offer a decent cable alternative. We have people dropping them with a fair degree of regularity, now, opting for the dish networks…including our neighbors. My wife and I have opted for the more frugal policy of ignoring cable completely and confining most of our viewing to PBS (where I saw YOU again for the first time in 35-odd years) and artificially TiVo-ing our network viewing with a battery of VCRs (five at last count…)

    Fifteen miles Southeast of Medford, by contrast, the town of ASHLAND, Oregon has had its own city-wife fiber network (AFN) for YEARS now, enjoying in-town Hi-speed internet service that has put the rest of the Southern half of the state to shame…but Ashlanders are notorious for making intelligent decisions based on (gasp) enlightened self-interest (like having the only repertory Shakespeare company in the entire continental U.S., for example.) Unfortunately, they also fell victim to the backroom cable deal that sewed-up Medford. Ah well…nobody bats 1,000…

    Glad to see you doing so well. Henry is alive and well and, at last report, living in or near Willets, CA…

  • http://www.sergetheconcierge.com Serge Lescouarnec

    Jeff

    I use ‘Comcast’ and had no problem with ‘Joost’.

    Serge
    Blog:
    http://www.sergetheconcierge.com
    Biz:
    http://www.njconcierges.com

  • rick gregory
  • http://www.cabdrollery.blogspot.com Ruth

    I assume the purpose of the shovel is for a timely burial? I will not suggest who/what to bury.

  • lil j

    My FIOS was out all weekend, including my phone service. Why? I needed to take the battery out of the backup power system and put it back in, because rebooting it didn’t work. This is my systems response to a momentary power outage.

    yeah, it took a guy coming out to my house after a 3 day wait to take out the battery and put it back in.

    FIOS is weird like that. It reminds me of the days we would not be able to work remotely because someone backhoed a major cable between DC and NC.

    The more things change…

  • lil j

    PS: Strick, have verizon come out and check the ground on the ONT.

  • sam

    Verizon must be using the same contractor as they did on LI. Same problems on my street — electricity cut, cable cut, phones out. One night, the cable guys were out there at midnight trying to fix what Verizon broke. I gave them the 800 # that was on the door-knob card left by Verizon. They were VERY appreciative. I can’t say that I’ve had serious problems w/Cablevision, but when I do, their customer service department is a total waste of time. You need a back-door contact to get anything resolved without it blowing your blood-pressure off the chart.

  • sarah

    cablevision is useless. instead of calling their customer service line, i might as well ring up my grandmother and ask her to restore my digital cable. the answer i got tonight was “well, the sony boxes don’t work very well. you can go exchange it at any optimum store.”

    gee… thanks for installing it in my house in the first place. i’ll be sure to take off time from work to correct your problem, mrs. cablevision.

  • http://www.Jetcast.com Jeff Pescatello

    Jetcast “Simplified”

    “What is Jetcast?

    http://www.Jetcast.com

    We are a unique Content Delivery Network. We do not use metered bandwidth to charge our broadcasters.

    From the very beginning of Broadcasting, Broadcasting has been a fixed cost business, meaning broadcasters knew how much it was going to cost them every month to transmit their broadcast to their viewers/listeners, it did not matter if one person listened/watched or many people listen/watched the cost was the same to transmit the signal. Then internet broadcasting appeared and CDN’s came up with a clever scheme to charge/penalize broadcasters for being successful. The way CDN’s really make money is by charging per megabit of data transferred over their network, so the more views/listeners the more data being consumed the higher the monthly bill will be to the broadcaster. Many broadcasters have had to either suspend or lower the quality of the broadcast, or charge a subscription in order to keep the amount of data transferred under control. Unfortunately this also prohibits internet broadcasters from really being able to grow and prosper.

    We are a Secure Grid Network . We are not a P2P Network. We verify each and every stream in the network at all times and never allow the broadcast to be downloaded and re-transmitted using our software or system. This is a major differentiating factor between a P2P Network and Jetcast as we believe that broadcasters and content owners want full reporting and accountability at all times.

    P2P networks allow users to download the video/audio and then allow users of the service free access to audio/video files stored on any users hard drive without tracking or proper licensing and reporting to the RIAA or MPAA, these services have had very bad publicity and have typically not adhered to DMCA (Digital Millennium Copyright Act).

    Jetcast is an “Optimized Streaming Media Network” for “Live” or “Join in Progress” programs. Jetcast creates a massive grid of its customers and allows broadcasters the ability to harness the extra bandwidth users have and are already paying for as part of their existing broadband connections. By using Jetcast, broadcasters get all the benefits of getting content to the edge and avoiding bottle necks that sometimes occur with CDN’s during peak times or for very popular broadcasts. Each viewer of a Jetcast Channel receives the broadcast and is constantly authenticated by the Jetcast servers. The Jetcast servers know when the user has enough data to provide an optimized feed and redirects any extra bandwidth to the next closest users, which build the massive grid. Because every user is constantly being authenticated and because each user must have a numbered player, Jetcast can track and report every viewer to every content owner and broadcaster.

    To Broadcast a channel, the broadcaster must seed the massive grid with anywhere between 1 and many feeds. The Jetcast broker servers will throttle the number of feed streams based on the user demand and the QoS Quality of Service a broadcaster desires. Currently in the USA, broadcasts using Jetcast are best at around 256kbps because most USA broadband consumers have asynchronous broadband connections, meaning they have a better down speed then they have up speed. A typical broadband connection in the USA is 1500kpbs down speed and 256kbps up speed. Because the Jetcast Optimized Grid takes advantage of both the down speed and the up speed of the users broadband connection, Jetcast today is limited to the lowest common denominator. In this case, the up speed is it. The up speed demand by consumers is changing rapidly and as soon as it is commercially viable, Jetcast will be well positioned to increase the speeds.

  • Pingback: On Digital Media » Blog Archive » On Digital Media, Episode #25

  • http://www.metv.com Todd

    MeTV Network, Inc. the niche Internet protocol television (IPTV) programming specialist, announced today that it has launched ToonTVâ„¢ an all-cartoon network designed for kids of all ages. The channel contains countless hours of great, hard-to-find, classic cartoons like Popeye, Tom & Jerry, Gumby, Casper the Friendly Ghost, Betty Boop, and a lot more. As an added bonus for viewers, for the first thirty days, ToonTVâ„¢ will be entirely commercial free!

    “Even in a world of 200 cable and satellite television channels, parents have a hard time finding appropriate programming for their children”, said Jeff Pescatello, co-founder of MeTV. “Parents are really comfortable with the classic cartoons found on ToonTV™ because they grew up watching them”, Pescatello continued. “The strength of IPTV is that you can have thousands of channels narrowly tailored to specific interests. We designed ToonTV™ so that it is appropriate for a 7 year old all day long, seven days a week.” Pescatello said. “MeTV has a very deep catalog of family programming. Over the next several months, you will see us launch many more family and children oriented channels”, finished Pescatello.

    MeTV will license ToonTV™ to companies looking to add high-quality IPTV programming to their offerings. Additionally, MeTV has partnered with Jetcast, Inc. to make ToonTV™ available to anyone using Jetcast’s free streaming service. ToonTV™ can be found on http://www.MeTV.com and http://www.jetcast.com.

  • http://www.dinosaurtrader.blogspot.com Dinosaur Trader

    Jeff,

    I referenced your post (and many of the links within) on my blog because when I searched for “Cablevision Sucks” on Google you were the first to come up.

    Just thought you may find the post humorous, or at least you’d see you weren’t the only poor soul tortured by Cablevision.

    http://dinosaurtrader.blogspot.com/2007/05/cablevision-sucks.html

    Take it easy,

    -DT

  • joe

    Hello i am a verizon tech, I install & repair fios daily if anybody has any questions you can email me i will get back to you with and answer…………

    Jnigito1@verizon.net

  • http://yahoo Pau

    Hello,all i hear is you people bash cablevision,but ive had them for years and i am very happy with them.There customer service is good,and there techs are great…i know you people will bash me but your not happy with service.if you think fios is better give me a break no news 12 or local progaming give me a break…VERIZON IS SOOOO OUT OF TOUCH///UNO WHAT THEY SUCK!!!!!!

  • http://www.cablerant.com Cable Hater

    Cablevision does really suck.
    I lose my connection a few times a week.

    There is a new Rant Website for Cable Employees and Customers

    Rant away at http://www.cablerant.com

    Hopefully an employee will see your post and give you some insight into their issues.

  • Chris

    No, cable does suck. Ever since my grandparents signed up for it so many years ago when it was the only choice, the picture has gotten worse, channels have been rearranged and moved up to more expensive packages, and the price has skyrocketed ($49.60 for family cable!) At least we haven’t needed to call CS yet! Not to mention my friends who have crapplevision frequently have service dropouts and their internet speed NEVER reaches 15/3, it’s at most 9/1 on a good day. They constantly lie in their commercials and never deliver what they promise.
    FiOS TV was recently approved in our city…that spells bad news for Cablevision.

  • lvaders

    Verizons FiOS service ROCKS !!!!!

    Blows the doors off of Optimum Off Line.

    2 years, NO PROBLEMS.

  • Verizon BLOWS

    Save your time, money and headache and stick with Cable!!!! We just switched to Fios 3 weeks ago and today we switched back to Cablevision and thank god! Every one of the dozens of promises they made us turned out to be a lie and I spent 3 days on hold trying to speak to a customer service rep TO NO AVAIL. Literally holding for hours and calling back over and over. Then go online to the live chat, all they say is “you have to call the number”. Then go to email, you get a computerized response. I couldn’t get ANY customer service whatsoever. Here are some of the discoveries we made as soon as we agreed to sign up:

    1- No HDTV boxes available for unknown amount of time, at least 2 months
    2- No MSNBC.
    3- The $99 a month bundle (which is was a big selling point b/c our cable bundle was $125) doesn’t include taxes and fees like cable’s price does so it’s actually $120, basically the same as what we had.
    4- They said we would get a free HBO package for a year. Lie, didn’t get it.
    5- They said we would get a $200 AmEx card and a $50 Target card. All we got was an offer for a $100 Circuit City gift card!
    6- The Fios cable box makes a loud whirring sound all the time whether it’s on or not!! So there is a loud whirring sound in your living room 24/7!
    7- The guide interface on the tv SUCKS. It takes up almost the whole screen so you can’t scroll through the guide while watching a program like you can on cable.
    8- The DVR routinely cuts off the last minute of any show you tape. That’s always a nice touch!
    9- And of course the capper is that when you try to call, email or go on a live chat to address any of these issues, YOU CAN’T GET ANY SERVICE!!

    Switching to Fios/Verizon was an absolute disaster. I can’t wait to get my cable back, which I never had a problem with.

  • http://cablevisionmustdie.blogspot.com/ Cable Guy
  • Jane

    Cablevision still sucks. Apparently they had a bad transistor on their transmission lines. This kind of a problem should have been obvious to them after they checked my equipment 4 different times and had me call in a Sony repairman to determine that the NEW HDTV was functioning properly. Instead they sent a stream of geniuses to my home repeatedly for two and a half months. They threatened to charge me for any furher visits if I kept on insisting on receiving the service I was paying for. One supervisor simply denied I had a double image and pixelation while his tech contradicted him when they both arrived for yet another visit.
    They made several appts and cancelled them without notifying me. Finally I had enough and contacted the Better Business Bureau. As soon as that agency contacted them they fixed the problem and after some arguing refunded me for 2 months service.
    Well the picture sucks again after a 3 week hiatus…here we go again.

  • James

    I still have cable, FIOS seems great until you actually order it. I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

    On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

    Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

    The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

    James
    Herndon, VA

  • Thel

    Cablevision sucks!!!

    I called them to install cable in my new home and I let them know before they came out that exterior wires needed to be installed. They came out 4 days in a row, 2 of which were past their sun up to sun down window of service, and did nothing.

    Apparently the interior techs can complete the exterior jobs but refuse to because the exterior techs make $200 while they only make $22.37 and are responsible for themselves if they fall off the pole/roof. I can understand the interior guys not wanting to do it. What I cant understand is why Cablevision insists on sending only the interior techs. I was so frustrated that I canceled my service and asked for a refund of my money. A refund that I got two months later. I was so happy to be done with them.

    I currently have DTV cause FIOS isn’t in my area. It takes some getting used to but I have no complaints. I’ve spoken to customer svc once and had my problem resolved.

    PS: I have two tenants who also got the run around with Cablevision and their antics and we all have Verizon with out any qualms.

  • Lamont

    Hi,
    I am an assistant supervisor at cablevision. If you have any technical or general inquirires you can always shoot me an e-mail.

    lby87@aol.com

    • Yea? Ok.

      Lamont,

      First learn to spell, “inquiries”. Secondly, no one wants to speak to an “assistant” supervisor. And finally, if you really are an assistant supervisor, why not provide your cablevision email address rather than some bogus aol email address?

  • Jacko

    I had a interesting experience with cablevison today. I have family in from out of town and a tech arrived at my door with no warning. Apparently due to a oversight my check was returned and the tech came into my home on a saturday morning to remove my cable box and modem. I called customer service to explain to them that i had all intension of paying on monday morning without any effort to resolve the situation and after refusing a credit card or debit as a valid form of payment the tech left with our modem and cable box. i am appalled and when cablevision/comcast was a monopoly this my have worked. I have and appointment to have FIOS set up on weds.

  • I MISS COMCAST

    I have moved several times in the past few years. And the first thing I think is “Pleeease dont let me be in Cablevision area”. THey are sooo outdated and inconvenient (besides the lack of customer service and tech support) I now have just basic cable and have to scroll through 1,000 channels that I don’t get, and the search feature is by 1 letter.. which takes forever and a day, the IO “free” are is a huge joke. I miss Comcast. THey allow you to set up your menu by Favorites to scroll through, if Im looking for a title I can put in several letters to find it easy, and their FREE stuff is outstanding and I miss it soooo much. I may even considering moving to get Comcast back. Cablevision is exactly the same and hasnt moved up at all in technology since I had them 10-15 yrs ago. so sad they dont care enough about their customers..Guess they feel they have them over a barrel with being locked in an area. FOR NOW that is.

  • Stan Small

    Can Get Family Basic for $29.99 With Out Having To Do Triple Play

    I called cablevision’s disconnect line and threatened to leave. They said they would reduce my $52 dollar rate to $29.99 with out having to do triple play. I will still have to pay for 3 additional boxes. Just wanted to let everyone know this. Call and get your rate reduced.

    If I stay with cablevision and get their $29.99 deal and add on the cost of the cable boxes, and another $5 fee, I will be paying over $58 a month. My old rate with tax was around $55, with no boxes. Still its better than paying over $80 if I had to keep Family Basic at the $52 rate and add on the three boxes to view the channels they took away.

    But I have decided to go with Directv. With all their deals I will get over 200 channels, DVR, with DVR service, and 2 extra receivers for $52, per month if I spread all savings over the 24 month contract period. Beat that Cablevision!! I will then threaten to leave them and go with the best deal again after 2 years. Maybe FIOS will be in the area by then. FIOS is rated #1 by consumer reports, Directv is rated #4, and Cablevision is rated #7.

  • mykebee

    Curious to know if others in the Stamford area are able to receive the TRUE switched multicast (not switched/broadcast) channels.

    I’ve never been able to tune to the SDV channels that replaced VOOM, and also can’t tune to the new SDV channels included in this weeks changes/additions in the channel lineup in the 800 block.

    Here’s a list of what my STB (4250HD) will and won’t deliver from the new channel lineup. (Ignoring the 772-779 range which also doesn’t work and NEVER has at my house.):

    Can’t tune to, SDV:
    800,807,808,809,810,811,814,815,818

    Can tune to, broadcast;
    801, 802, 803, 804, 805, 806, 812, 813, 816.

    Also, FYI…
    Diag screen SDV Session Info, SamSvcID/Type shows the diff between broadcast and TRUE switched. Seems there’s not a video stream on the 99MHZ QAM my STB tunes to for EVERY SDV station. Level is OK at +2 dbmv.

    A little bit of history…
    I’ve had two tech visits recently and a STB replacement but the same issues remain….When I try to tune to a TRUE switched video channel I receive the barker screen…”please try again later”.

    Curious note:
    If only Cablevision support would answer my two, basic questions:

    1) “Does the session controller see my channel change request”?….

    2) “Does the edge QAM controller respond to the Session Controller’s notification to switch the video stream to my neighborhood”?

    Their response to the above has been either “I don’t know”, “I can’t answer that question”, or “let me get you in touch with someone who can help”…..and that “someone who can help” always wants to make yet ANOTHER truck roll to my house which wastes my time, their money and accomplishes absolutely zero, returning us all back to square one wich is…my paid services haven’t worked properly for many months and Cablevision/Optonline can’t (or won’t) explain why.

    BTW, I have the ‘Silver’ service and am entitled to all the above service I’m not presently receiving as I do receive them in SD in the 300 – 360 channel range.

    And lastly, so ya’ll know, what’s behind my angst is that my last adventure with Cablevision/Optimum support required more than 5 on-site techs, 2 replacements of my pole-to-home drop with no relief over a 3-4 month period resulting, finally in a missed business deadline. Only after 4 months of service interruption and my ‘going off’ on a support manager at 2:00AM was this issue resolved. (And you should see what the Cablevision/Optonline techs did to the molded terminations of the home’s cable distribution in my basement! Not once did they ask permission to cut and reterminate. The cables are now all hacked with cheap, crimp on terminations and never, not once did their efforts result in a fix.)

    As I can’t get anything close to a sane response from Cablevision/Optonline, and before I canvass the neighborhood (est. 500 homes well north of $1M), I’m hoping the regular folks that visit this site can help to sort this out….

    So, back to the crux of the matter…..Is anyone in the Stamford area (especially Shippan) able to tune to….

    800,807,808,809,810,811,814,815,818

    Thanks a ton

  • http://budurl.com/frmtv4yourpc Online TV

    I also had a bad experience with Cablevision where I missed two days of work. The technician was supposed to come to my house but never showed up. I called my cable company to cancel – they told me they would send me a bill and I told them to shove it where the sun don’t shine. I missed two days of work without pay and never had my cablevision account activated. Cablevision SUCKS!

  • Nicole

    I have never had a problem with a cable company more than what I do with Cablevision. When I first signed up over the phone, I explained that I thought the Triple Play bundling package was not a very good promotion because I did not need phone service but if I wanted to go with just cable and internet it would be more than bundling. So I agreed to bundle but only after the customer service rep offered me the phone service at a discount price of $19.95/month instead of the $29.95 per month that was advertised. However, now that I look at my bill, I was never given that discount.

    After my cable was installed, I had a problem receiving HD channels. They would freeze up or skip and then the screen would go black. I called customer service and they confirmed that there was poor HD service in my area, which was never revealed to me before or during the installation. I called customer service to set up an appointment and expressed to them that I work during the day and would have to make an appointment between 6:00pm and 7:00pm. They confirmed 6:00pm for a Tuesday. That Tuesday afternoon, I got a phone call that the repair man was at my door at 1:00pm. I was not able to answer because I was at work he left a voicemail. He called again at 2:00pm and then again at 5:00pm in which he left a voicemail saying that I would have to reschedule my service appointment. Why should I have to reschedule it if I agreed to a 6:00pm appointment and they did not keep up their agreement? Needless to say, I haven’t rescheduled in fear for the same thing so I now have to wait for a day off of work to get this fixed.

    I also expressed in my first agreement while signing up for Cablevision service that I did not need or want DVR because it is not an important feature to me. However, DVR was installed without my knowledge. I only realized that I had it when I got my bill and I was charged $10.00 for DVR service. I called customer service and expressed this to them and they told me that I’d have to unhook the box and return it to a Cablevision store and pick up another one. Only then would the charges stop occurring. I won’t be able to do that until this coming weekend. So needless to say, I will keep getting billed for this until then.

    I really feel that I have been taken advantage of by Cablevision and am seriously considering cancelling the service and requesting that Cablevision remove their equipment from my home. I already feel that cable prices are extremely high without any reasonable explanations but I also know that internet is a necessity as I sometimes am required to work from home. I will be looking for another option to Cablevision as I am very disappointed by their service.

  • jesse kaplan

    CABLEVISION IS THE WORST.I HAVE HAD CABLEVISION FOR OVER 6 YEARS NOW.1.PHONE-WHEN THERE IS ANY INTERFERENCE TO MY MODEM, MY INTERNET AND PHONE GO OUT FOR HOURS BEFORE IT REBOOTS.WHEN THE TECH COMES OUT THE NEXT DAY, HE SAYS”I REALLY SHOULD CHARGE YOU FOR THE VISIT BECAUSE THE PHONE/INTERNENT IS WORKING FINE”THEY SHOULD COME OUT WHEN THE PROBLEM IS HAPPENING,WHEN YOU GO FOR SURGERY AT A HOSPITAL,THEY DON’T WAIT FOR YOU FEEL BETTER TO OPERATE,DO THEY?WELL AFTER 6 YEARS THEY TOLD ME MY JACKS WERE NOT WORKING AND TO PLUG THE PHONE IN TO THE MODEM,AND TO BUY A PHONE THAT CONNECTS INTO THE OUTLET.THAT HAS HELPED,BUT I STILL GET A ECHO SOUND,AND RINGING NOISES WHEN I USE THE PHONE.2.THE INTERNET-WHEN I GOT THE BOOST,ALL THE MUSIC AND AUDIO BITS WERE GARGLED AND THE VIDEO WAS CHOPPY,AFTER ABOUT 10 PHONE CALLS AND A TECH COMING TO THE HOUSE,I HAD TO DOWNGRADE TO 15/5.THE OPTIMUM HOME PAGE TAKES FOREVER TO LOAD(THIS IS THE ONLY SITE I HAVE A PROBLEM WITH)AND WHEN I TRY TO RECORD FROM THE INTERNET TO THE DVR BOX,IT TAKES FOREVER TO LOAD AND RECORD ANYTHING.BESIDES RESETTING THE MODEM TWICE A MONTH,IT WORKS GOOD.3.T.V.-VERIZON HAS DYI,DISCOVERY HEALTH,BBC AMERICA,SMITHSONIAN,SLEUTH AND CHILLER IN ITS BASIC CABLE PACKAGE,CABLEVISION DOES NOT.YOU HAVE TO HAVE THE SILVER PACKAGE TO HAVE SLEUTH AND CHILLER,AND YOU HAVE TO HAVE THE GOLD PACKAGE FOR THE SMITHSONIAN CHANNEL.MY TV STILL PIXALTES SOMETIMES,EVEN AFTER ABOUT 15 VISITS TO MY HOME,AND HAVING THEM REWIRE EVERYTHING TO THE STREET.SINCE THIS HAPPENS RANDOMLY CABLEVISION SAYS THEY CANNOT HELP ME,UNLESS IT HAPPENS WHEN THERE OVER THE HOUSE.WELL BY THE TIME THEY COME OVER THE NEXT DAY,THE T.V. DOES NOT PIXILATE AT ALL.I CANNOT WAIT FOR VERIZON,EVEN IF I HAVE BILLING PROBLEMS AND HAVE TO PAY 20.00 IN TAXES,IT IS WORTH THE EXTRA MONEY.

  • Joseph Jordon

    I am sooooooooooo disgusted with cable vision. They need to stop blaming the networks for their greed. I missed out on the Oscars after checking throughout the day hoping that they would put ABC back on. I finally gave up. Of course I find out the following morning that the network was back on 15 minutes into the show. Cable Vision claims that they do not want to pass on any additional fees onto the customers but they are full of CRAP!
    The monthly charges are always changing and they are always taking something away. I am sure they will be pulling the same stunt again with all the other networks. Seriously considering Verizon….

  • http://xxxx paco

    Is anyone else upset that channel 5 fox has become the default station on startup for cablevision instead of channel 2?

    • Dan

      Paco, to change this:

      1. Turn on your TV and Cablebox
      2. Hit the “Settings” button twice in succession.
      3. You will see the “General Settings” view
      4. Use the down arrow to select the “Viewer: Power On” option
      5. Use the right arrow to select the menu and change to any channel you want.
      6. Click the yellow ‘A’ triangle button to accept changes
      7. Click the “Exit” button and now, when you turn on your cable box it will defaut to the new channel you selected.

      P.S. In step 5, you can select the “Last Channel” option. This way when you turn on your cable box it will start at the last station you were on before shutting down.