Well, I’m not the only one who gets upset at Starbucks when people order complicated drinks that require mechanization to make. Wall Street is upset, too. Frappuccinos depress market:
Management blamed the 4% same-store sales gain for July — which was less than Wall Street had anticipated — on customers requesting made-to-order cold drinks during morning rush hours, thus slowing service and sales. . . .
Management insisted late Wednesday that while it hadn’t anticipated the demand for cold drinks, the resulting service “bottleneck” was quickly fixable and shouldn’t hurt future results. . . .
Hot weather may have contributed to the demand for icy drinks, but management said it viewed the problem as an internal one and wouldn’t blame on outside factors.