Stupid, stupid Yahoo

I want to try a new Yahoo feature. But I can’t. Because Yahoo has deactivated my third account. Why? Because I didnt’ use it. Because I didn’t give a damn about using Yahoo. Now how is that for numbnutty, stupid customer service? A customer leaves and tries to come back and you kill them. What if one of the people at the door at Walmart stopped you and said, “You haven’t been here enough, you can’t come back. Ever.” What if a car company said, “You waited too long to trade-in. Go fly a kite.” But this just indicates how little I use Yahoo… not at all. And now they remind me just how little I use them. So I look at them like I do clothes in the closet I haven’t warn for a year: Guess I don’t need them anymore. What the hell does it cost Yahoo to keep an account around? What does it cost versus telling a customer go to F himself?

: Some commenters don’t get my complaint. Here it is: Yahoo wants me to save things on its service — like RSS — but I’m far less likely to make that investment if I can suddenly lose it. I have too many other choices.

: LATER: All in all, the commenters are certainly taking me to task. I’ll confess to oversnarking. But I was frustrated. I don’t like being barred at the door. And I see no reason why it wouldn’t be smarter to give me the option right then and there to reactivate; they should be welcoming me back, not scolding and kicking me; makes me want to scold and kick back, which is just what I did. I’m just a consumer trying to consume. And note well that I’m not likely to invest in a service — with my email and stocks and bookmarks and communities — if I’m going to fear that it may be killed. I’m writing a post about the bigger issues now for later….

  • Tank

    because siging up for a new one is too traumatic.

  • Ethan

    This reminds me of the fact that I have roughly 2,000 accounts on the Internet. Friendster does this nice thing where it periodically sends a message out saying “Hey, where are you?”

    Now, I never use Friendster, but it’d be nice if a place that still had my info (and an opt-in) would buzz me after say, 6 months of inactivity and just ask politely “Um, where are you? Remember this account? If not, reset your password here!”

    I have literally 6 Yahoo accounts because I can’t remember their usernames. Same with MSN, etc. You’d think after all this time someone would get account management done correctly.

  • Mike

    My god Jeff, how immature are you?

  • Mikey

    This happened to me too, but I actually had old mail in there I *DID* use! And the weird thing was, they deleted my mail account, but not my login or or anything… I was pretty peeved.

  • dave rogers

    customer: (noun) a person or organization that buys goods or services from a store or business

    I guess you get what you pay for.

    How numbnutty is that?

  • Ravo

    Probably every person using the internet has at one time or another had a yahoo account. Someone just mentioned having six – that perhaps will never be used again.

    Is Yahoo supposed to keep these things clogging up their records in perpetuity?

    Even though they only keep active users…already it’s hard to find a username that isn’t taken!

  • von

    I don’t work at Yahoo, but if I did, I would have deleted your account too. What advantage could I possibly have by keeping dormant accounts around? I don’t know what the user name was, but it’s possible someone else might want it. Someone else who would actually use it.

  • Ethan

    I don’t understand why its too much to ask for Yahoo to keep an account around. What does it cost them per account? What harm does it do to keep it? I can’t understand why Yahoo should delete a mail account rather than just suspend it getting mail (spam you know). A single record in a table is not going to cost a lot to maintain.

  • daudder

    how can you be a customer if you don’t use the service?
    yahoo is a business that (in part) sells its users eyeballs to advertisiers; are you complaining because they scrub “non-user accounts” so they are selling only cative accounts to THEIR customers? your complaint sees quite petty.

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  • Ravo

    A single record in a table is not going to cost a lot to maintain.

    Of course a single record does not. Multipy it by millions, with some having multiple inactive accounts. – everytime they perform a maintenance function, they’d have to run by all those unpurged accounts.

  • pheloxi

    anoying that yahoo does not do same with more than 5 year old geocities e-mail address.

    I had a geocities webpage at time yahoo bought geocities. that geocities e-mail was redirected to my yahoo mail I ended the webpage, but I still get spamed with that geocities e-mail. I asked yahoo to delete it! they asked log in, which impossable after more 5 years!

  • Trip

    It’s not as easy to run a huge internet service as you might think. Ten million unused accounts here, ten million there, pretty soon you’re talking about some real money.

    When you call Yahoo stupid, I suspect you’re not even making a mental effort to estimate their costs and benefits per “user who only uses the service once a month”.

  • Claudio


    As one said, how hard is it to build in a warning system to send you an e-mail when you haven’t logged in into your account? This keeps it all clean. If you don’t react you allow Yahoo to clear your account.

    But then again, do they really delete all your data?

  • Rob Schneider

    Almost always I find your entries insightful, interesting, provacative, and a point of view that I can respect (may not agree) and understand. This time I think you are off the wall. Yahoo should be able to clean up dormant accounts, especially the “free” ones. I do understand your customer-based reaction, but think again.

    That being said, they seem to deactivate the account, but don’t re-use the id for others to take, e.g. to enable the original person to simply re-setup a previously deleted account. Probably a very good reason they don’t do this, but so far this reason hasn’t occured to me in the 30 seconds I’ve been thinking about thits.

    I also like the idea of Claudio where they inform people of accounts to be deactivated.

    Yes, Yahoo can do more things to help retain their customer’s support and become more perfect, but I don’t think ranting about it as you have done is the-right-thing-to-do.

  • Noel Guinane

    I think it’s perfectly reasonable to rant about it the way Jeff has done. That’s what customers do and always have done when they’re dissatisfied. Why should we understand it from Yahoo’s perspective? They and any other business in the world exists to serve us not the other way around. It’s a courtesy to notify a customer of your intention to delete their account. Yahoo’s policy is to just delete it, an attitude that suggests that couldn’t give a monkey’s for their customers, which is not the way they started out. It’s their way of saying either you use us and you use us continuously or you’re subject to deletion. Well, that might work where there’s no competition and no way of customers telling everyone else what they think of it.

    It isn’t smart to fire your customers, even if it is the latest fad.

  • Michael

    “but I’m far less likely to make that investment if I can suddenly lose it.”

    But how “sudden” was the deletion?” How long had it been since you last used that account?

  • Jimmy

    You have such a sense of entitlement sometimes. Comparing Yahoo to Wal-Mart is a stupid analogy. How much does it coest to maintain thousands and thousands of unused accounts? I don’t really know, but do you? Wal-Mart does’t maintain thousands and thousand of customer accounts; you walk in, buy, and then leave. No information is given except for swiping a credit card; they don’t ask for and keep my email at the store, they don’t have my SSN, they don’t have my phone and address. If they did the burdon of costs would require them to delete unused accounts. Every Internet company out there deletes unused accounts, it’s a fact of the system. I’ve had two Yahoo accounts over the years. One back when I used to sell a lot on auctions and my current because I came back for several of their services. The process wasn’t so difficult when I needed to sign up again. Don’t be such a baby.

  • Robert Feinman

    I think it’s about trust.
    The portal services are pursuing a plan where we leave all our important information on their machines. For email we leave our message history (in and out) as well as the addressbook.

    For blogging we leave our prior postings to our own and other’s forums.

    For shopping we leave our purchase history and interests.

    If I store this information on my own machine I have it “forever”. If Yahoo, or whoever, wants me to establish a long-term relationship than I have to feel that my information will be store on their service “forever” as well.

    I have not yet encountered a service that I feel I trust enough so that I don’t have to keep local copies of material I think worth preserving.

  • Noel Guinane

    Will it be okay if without notifying you del.icio deletes your saved information – your bookmarks, your tags, your contacts – because you haven’t logged on in 3 months or 6 months or maybe even a year? Would it be okay if Yahoo decides to delete Flickr accounts that aren’t active enough without letting you know first? How about eBay shutting you down without warning because you haven’t bought or sold anything, haven’t even logged on, in months, as I do sometimes? Or Amazon wiping your account out because you don’t meet their standards of what constitutes a good enough customer?

    Would this be okay with you, Michael? Jimmy? It wouldn’t be okay with me.

  • Adam

    There’s a problem with the Wal-Mart analogy — Wal-Mart would allow you to come in and re-establish yourself. You can do the same thing with Yahoo. We’re talking about free accounts here. So create another one, if you’re just wanting to test something out.

  • peter

    Jeff is right. Yahoo! is full of engineers but should be drivien by marketers.

    Engineer: We have too many unused accounts. We are clogged up.

    Smart marketer: OK. Well, lets see if we want to keep any of those accounts (use an algorithm based on past usage, how deep the user used Yahoo! services, if they run an influential blog…. oh, shit not the Dell guy)

    Yahoo! engineer: Oh, that’s a lot of work.

    Smart marketer: Hire an engineer from Google. And, here is a unique idea….. if we eventually want to delete an account, lets first try to send them a “we miss you, we want you back” email. Love thy customers.

  • Frank

    Sorry, Jeff, but I’m with a lot of the others here.

    If you have three accounts you “never use” then why be upset if they’re not there anymore? As a Yahoo! user, I can see why they would want to dump old, unused accounts and I don’t think it’s a matter of cost. It’s simply keeping the userbase current. When doing a user search it helps not to have tens of thousands “dead” accounts cluttering up the landscape.

    Again, I fail to see why you think having your old, dead account deleted is such a big deal. Isn’t that just normal internet procedure for many portals?

  • al

    I can imagine all the unused accounts use up alot of disk space.

    How hard is it to ck you account every 60 days to keep it open??


  • Jimmy

    I think you miss the point, Mr. Jarvis. Yes, Yahoo wants you to use their services, but their putting an investment into you, as well, and expect a return. That return is you stick around. If you just want to jump in, try something, then leave that’s a lose-lose situation for Yahoo. Yes, they want to build a long-term customer base, but this is a two-way street. Being a customer give you no special privelage. You have no right to expect Yahoo to bend over backward to keep people who don’t want them, that’s just bad business.

    What I think Yahoo (and other portals of this nature) should do, however, is set up a system in which you are notified after a certain point that your account will be deactivated (I know that some do that already). Then, if you want to let it go, you can igniore the email and move on. If not, log in, peruse some sevices, then leave. Of course, to make that cost-effective for Yahoo, those notices would have to go out every 90 days. Keeping old accounts around takes up needed space.

  • Jeff Jarvis

    Someone left a long comment that SpamKarma tagged as spam. I just found that it was the tulip I accidentally mowed with the weedwacker. I didn’t mean to kill the comment here; sorry I did; don’t know who posted it, so I can’t go and get it back. Whoever you are, I apologize.

  • David

    >And note well that I’m not likely to invest in a service — with my email and
    >stocks and bookmarks and communities — if I’m going to fear that it may
    >be killed.

    I really have to wonder now if you even tried to reactivate your account. I highly doubt it.

    The only thing that yahoo deletes is your email, I’m almost 100% positive (which probably means I’m 99% wrong) that yahoo does *NOT* delete anything you set-up in your “” section. Which means your bookmarks and stock info would still be there when you went back.

    I’ve had to reactivate a few of my accounts once I started using gmail and when I reactivated my account the bookmarks and other features like the briefcase were still in tact once the account was reactivated.

    My guess is yahoo stops the emails from coming in after 90 days in case someone stopped using their service otherwise the person could have signed up to a lot of newsletters and such and the account would keep accumulating messages that no one would ever read. They must keep the other info like settings and the briefcase because they know that the size will be fixed and won’t cost them an arm and a leg to maintain such things.

  • Mike

    A little note to the geniuses who would like an email sent out to people that their email account is about to be deleted if you don’t use it.

    What is Yahoo supposed to do, wait until you respond to that email before they delete the account? What’s the point then? If you’re not using the account to begin with (most likely for more than 2 months), how are you going to read the “we miss you, we want you back” email??

    For christ’s sake, just open a new account or hey, how about this, use the ones you’ve already set up on a regular basis. Obviously Jeff if you’re not using their (Yahoo) services on a regular basis, you’re hardly someone who can complain about Yahoo and their free services!

  • Noel Guinane

    Jimmy, are you into abuse? Or do you just work for Yahoo? Either way, telling everyone “being a customer give you no special privelage” is just nuts. If that is truly your attitude, then you have no business making comments about business since you obviously don’t understand the fundamentals, the first and most golden rule of all being that you do nothing to piss your customers off, like, for example, telling them they have no “special privileges.”

    David, all e-mail boxes have limits on space.

  • David

    I see that my long list of previous Jarvis bitch and moan sessions has been killed, oh well. Assuming that it was killed by SpamKarma does it mean that I did not accumulate any bad karma since my words were erased as if they never existed. I’d love to start a blog but my guess is after all the bad karma I’ve accumulated from my previous snarking attempts I’ll have my hands full dealing with snarkers on my own.

    Karma is a bitch and her name is Kelly.

  • ESC

    I think you have to look at the broader issue than just that of a deactivated account. I think what Jeff is talking about here is customer service. Jeff’s displeased at having a third account deactivated. What are his options to voice his displeasure. Call customer service at Yahoo? Send them a letter? How about emailing them? Has anyone tried lately? I joined Yahoo as a user back when they were just starting up. And, for years they were a “friendly” “customer oriented” company. Heck, emails and phone numbers for contacting them was easily found on the web site. But now, do to tremendous growth, they’re not as “friendly” and “customer oriented” as they were.

    Yahoo is big enough and has some of the top enigneers working for them. Come on folks! With all the money they pump into new technology and R&D, I’m sure they can figure out a way to keep a users account active, even if the user is AWOL for long periods of time. There’s archive techniques, compression techniques. They could even borrow and shuffle around (which I’m sure they already do to an extent) the free 1GB of space they give every non-paid user. How many are actually using all 1 GB. The point is, they could find a way if it was important enough for them.

    I see a lot similarities between AOL and Yahoo. The way AOL was and the way they treated thier customers in the early days. And, the way they changed in attitude (our way is the only way) when they grew into the monster they became. And now…. AOL is scrambling to reinvent itself and is virtually up for sale. Yahoo could be headed down the same path if someone (and all of us here probably know who that some is) figures out a way to do what Yahoo does better.

    P.S. I’m still partial to Yahoo, and still have my free 15+ year account. Still active, too.

  • Jorge


    I think you are super dooper way up high top flight mature. Some people are just jealous.

  • laurence haughton

    It’s not up to the customer to be realistic, or to read between the lines. Businesses need to know exactly what they (and their marketing people) have led customers to expect and avoid disappointing them. The reason is simple. Disappointment is the catalyst for defection and negative word-of-mouth.

    The problem for most business executives is that there is a lag between the act of disappointing a customer, that customer’s partial or complete defection, and enough of these defections to hurt the bottom line. So many executives (who would care) are unaware.

    In other words by the time executives recognize the company sucks, it has been sucking for a very long time (and lot of customers have made the decision to defect).

    So Jeff’s rant is actually helpful. Yahoo can get this fixed faster.

  • DM

    My Yahoo! account was actually deactivated once. I logged back in and reactivated it. Same account. Same email. I thought it was really cool.

    If I don’t visit them for an extended period they have every right to believe I’m not coming back. It’s not like I’m paying them for it. But provided nobody else has got it, you can get it back. What I’ve lost: umm, the spam that got deleted? Spam, spam spam spam wonderful spam!

  • Adam Cutler

    In my opinion, Yahoo! is the only internet company with true customer service.

    My wife has just started her online business and we made the decision to use a Yahoo Store solution. 2 days after she signed up, a customer service representative proactively called our landline asking my wife if she would like any help in getting her store started. Now that’s service.

    Similarly, I signed up for a Yahoo advertising beta account and a week ago I received a phone call on my cell line from a Yahoo customer sales rep asking if I was having trouble since they noticed I hadn’t activated my account yet.

    Microsoft, Apple, Google, AOL, none of these companies have ever proactively reached out to me for any of my accounts held with them. However, Yahoo! has reached out twice in the span of 4 weeks to make sure I was as happy as could be.

    IMO, Yahoo is the only who understands what a customer relationship is about. And a relationship is a two-way street you get out what you put in. Your example seems a bit temper-tantrum-ish and VERY one-way, when you complain about your 3rd unused account being shut off.

  • Noel Guinane

    I wanted to upgrade my website with Yahoo! because I saw that they were offering a much better deal for less money for new customers. The customer service rep wanted to help, but told me the only way I could get the deal they offered new customers was to cancel my existing service, lose all of my website and email files and reapply for my domain name two hours after they’d taken my site down.

    I felt this was unreasonable since I had been a loyal customer for five years and if they were able to upgrade me from one package to another (a much more expensive package with less capacity than new customers get) through my console without interrupting my service, they must have the technological capability to transfer my account from their old server to their new server, which was the reason they gave for not offering existing customers these new deals.

    Now they didn’t contact me, but it seems to me that you’d want to reward loyalty. Even if you take a dip in revenue from existing customers, or have to offer them a larger capacity for the same revenue, isn’t that preferable to losing the business altogether?

    Only company who “understands what a customer relationship is about”?

    I really don’t think so.

  • Larry Borsato

    Odd, but I haven’t seen one person ask if Yahoo! informed you when you signed up that they would delete your account and its contents if you didn’t use it.

    When I open a bank account they tell me the rules for dormant accounts.

    By the way, don’t think for a second that Wal-Mart ever deletes any of the information they have. It is valuable to them. As are photos to Flickr and information to Yahoo! if only for the purpose of analyzing behavior.

    If Yahoo! offered to let you send, receive, and store email, then they have offered a service, which they should then not arbitrarily remove, if they did not inform you of that possibility when you signed up. The price of the service is inconsequential.

  • Steve K.

    I agree with Jeff. I hate Web services (like Yahoo, Hotmail, etc.) that kill your account instead of saving it for you for whenever you want to come back to them. It’s just stupid. It’s a slap in the face of the user. It’s not worth it to keep user accounts, why? It’s going to cost a lot more to get me back as a customer now that you’ve dissed me.

  • iceman

    I agree with jeff, bad business, I went elsewhere, they lost my business.

  • Michael Denial

    “Mike Says:
    October 25th, 2005 at 10:15 pm”

    “My god Jeff, how immature are you?”


    Asks the twat that pipes in with only “My god Jeff, how immature are you?”.

    One must assume you lost your Yeeee-haa!! account in the same way, but are just too stupid to know how to admit to it.

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  • Geoff

    Gosh this cuased a bit of a furore. I cannot see why Yahoo has to delete accounts – memory is cheap – very cheap. It is true that there are a lot of unused accounts sitting around, so what? All that needs to be done is restrict the memory each account is allocated to start with, then allow the space to expand with usage. That way the wasted storage would be minimised.

    One could argue this is a free service and that they are justified in deleting accounts. I disagree, this is my data and there is a duty of care even if I don’t use it for six months.


  • bigdan

    if they kept all accounts, theyd be flooded by unused accounts by people who forget them and by nerds who need new addresses to register 100 aliases on some message board forum. then almost all names would be taken, much worse than it is now

    its really not that big of a deal, at least paying a little makes your account permenant

  • http://none Roz

    Yahoo has deleted accounts I use; they have taken away active accounts. I get the following message…ychat_complaint_dept_x0 (11/8/2005 8:11:24 PM): Hi, ____________ I work for Yahoo-Inc. The Yahoo! abuse department has received multiple complaints concerning your account. This constitutes a violation of our Terms of Service Agreement. You must respond to the following complaints to keep your account from being deactivated. ————- though when i click the link to respond it’s a ghost page…i can’t print the page out or copy and paste it….this has happened twice in the same week…2 seperate accounts…one account used every few days and one i never use….the following is the error page i get so I can’t respond… ——->

    error 999 I have never broken the rules of Yahoo! They will steal your account whether it’s active or not!!!!!!!!!! I brough a lot of people to Yahoo telling them how amazing a service it is! i never thought in a million years this could happen to me….especially with an account i use twice a week! I am shocked and pissed off!

  • Dude


    Your account should not be deleted in this manner. This is normally just someone phishing for your login information. The current site is:

    They try to make it look legit, but when you log in, you have given them your account login and password. They will soon be changing the password, so it will seem that the account has been disabled, but it will still be out there. If this happens, best to report it quickly, especially if you have any personal information that is being sent to your yahoo email account.

    If you trace the above address, you get at the end: [] [] []

    This is definitely not yahoo, just someone trying to use a fake “” domain to spoof yahoo. Thus causing people to give up their login and password to these people that will use the account and any personal information had in that account to their advantage.

    I hope you didn’t log into the link that was sent you, if you do make sure to change your current password as quick as possible, or your account will be taken over by someone else.

    Best Regards,

  • pete

    I am Mr Pete, i am in the uk and have some money which i want to give out as loan to interested poeple who are willing to pay back withing the stipulated period and are also ready to adhere to my terms and conditions of lending. If you are interested in having a loan from me , you should feel very free to reach me via e-mail. ([email protected])

  • Last Laugh

    I think the people who consider themselves customers of yahoo, but dont want their accounts to expire should give a thought to getting a paid account, which i believe does not expire. Is YOUR mailbox valuble enough for YOU to pay for it?

  • jeff trag

    Hi, Yahoo di-activated my account but won´t tell me why. In fact I can not find anyone who can even talk to me about it. I was sending emails to gift buyers I had collected one by one on the internet. They wer solicating suppliers and customers. I was limiting it to 200 a day. Lisa at yahoo customer service said the limit is 500. HELP ME!! jeff Trag

    my account URGENT!!! Yahoo!

    dear Yahoo.

    My account has been deactivated, I was trying to send emails to my list of cust. and told the kid helping me to limit it to 200 per day. I checked before and was told I could send out 300 per day by someone at yahoo. The kid says he´s not sure how many he did in one day for sure. To be honest he didn´t believe me when I told him and I´m afraid he sent more. Now I´m not sure what is the limit.

    I´ve got 3 tears of work on the calender and when I checked my web page this morning it was not available. This is going to destroy everything I´ve worked for for almost 3 years. I desprately need my account back. I´ll never send out anymore emails to my list if that´s what you want.

    Please contact me asap and tell me what I can do.

    thanks, Jeff Trag

  • Jerrad McKinnon

    There is a reason why it is a free service, if it is that important to you, get a real ISP that won’t do this to you. I hate it when people complain about things they don’t even pay for…

  • Anon E. Moose

    “Hi, Yahoo di-activated my account but won´t tell me why. In fact I can not find anyone who can even talk to me about it. I was sending emails to gift buyers I had collected one by one on the internet. They wer solicating suppliers and customers.”

    I know why, Jeff. The painful truth is: you were spamming.
    The sending limit for Yahoo mail does not give you a license to send spam (unsolicted commercial email), it just limits the amount of mail you can send at once. My email account(s) were sent unsolicited messages to buy your boxes, and after repeatedly trying to get off this list of yours (I’d never asked to be on it, was never a customer of yours and was ignored about removal), I finally complained to Yahoo directly.
    After the third time they did nothing about your spamming, I reminded them that I could easily block all email from Yahoo on our servers, and suddenly your site went dark. You failed to follow the rules, got caught, and now have no website.

    It’s unfortunate, but you have only your self to blame, for thinking it’s okay to send spam mail to people that have no interest in whatever you’re peddling. I’d be willing to bet that you report those that send you Viagra ads and stock reports, right? Same thing.

    Oh, and Jerrad?
    “get a real ISP that won’t do this to you”
    I am a provider of paid hosting services, and I can assure you that a client sending out spam (and not honoring removals, IF it was an opt-in list, which this was not) would be kicked off our servers *very* quickly. No reputable host will allow thier service to be used to spam, since we spend so much of our day dealing with it for our customers.

  • wera

    Hi, Yahoo di-activated my account but won´t tell me why. In fact I can not find anyone who can even talk to me about it. I was sending emails to gift buyers I had collected one by one on the internet. They wer solicating suppliers and customers. I was limiting it to 200 a day. Lisa at yahoo customer service said the limit is 500. HELP ME!! jeff Trag

    my account URGENT!!! Yahoo!

    dear Yahoo.

    My account has been deactivated, I was trying to send emails to my list of cust. and told the kid helping me to limit it to 200 per day. I checked before and was told I could send out 300 per day by someone at yahoo. The kid says he´s not sure how many he did in one day for sure. To be honest he didn´t believe me when I told him and I´m afraid he sent more. Now I´m not sure what is the limit.

    I´ve got 3 tears of work on the calender and when I checked my web page this morning it was not available. This is going to destroy everything I´ve worked for for almost 3 years. I desprately need my account back. I´ll never send out anymore emails to my list if that´s what you want.

    Please contact me asap and tell me what I can do.

    thanks, Jeff Trag

    That funny bud but it turns out you were a spammer you have spamed a few accounts.. How do i know this? A friend ….

    BTW YOU GOT OWEND!!!!!!!!!

  • Jimbo

    Hi there I was searching about ways to complain about Yahoo as I have had many troubles from them – anyway I found the following on their code of practice page – (this maybe only for UK users) – it states that if your complaint has not been resolved within 12 weeks you can contact the member agency stated.

    “Yahoo! is a member of the Communications and Internet Services Adjudication Scheme (CISAS). If we have not resolved your complaint to your satisfaction within 12 weeks of your initial complaint or if you have received a letter from us stating that your complaint has reached “deadlock”, you may take your complaint further through CISAS.

    CISAS C/o The Chartered Institute of Arbitrators 12 Bloomsbury Square London WC1A 2LP Tel: +44 (0) 20 7421 7444 Fax: +44 (0) 20 7404 7150 Email: [email protected]

    This scheme is administered by The Chartered Institute of Arbitrators. You may contact CISAS in relation to any complaints or disputes that you do not feel Yahoo! has dealt with satisfactorily. For more information relating to this scheme, please visit (Guidance notes and an application form on which to make your complaint are available on this website.)”

    Remember – Go by the book – at least 12 weeks after the initial complaint – this organisation is very strict with it’s guidelines – if the complaint is trivial or something like your free account has been hacked it is not worth the trouble.

  • Robert Peter Johnsons

    I dont like yahoo for a completely different reason. I hate that stupid little smily face guy who has ads everywhere. I wish someone would erase his files.
    And why does yahoo have to advertise for yahoo on yahoo.. I dont get it. I used to play their games but that’s becoming more of a chore now with the ads/bots/ads and ads everywhere. I dont play games that are chores, but I guess a lot of people do and they like doing it too.
    I wish advertising was illegal and marketers would be hanged. Spam, radio ads, all the same crap when some unknown guy does it its called spam but when Ford does it its called ‘advertising’….. Well, its all spam to me, no matter who does it.

  • Millie Gardner

    My Yahoo account which by the way I used all the time,has been deactivated I would like to know WHY? Also I would like to have it back,please if you can help me please let me know.But I can NOT check my email.
    Thank You,

  • Millie Gardner

    My Yahoo account has been deactivated! I can NOT check my email which by the way I checked often! I can’t even get it to recognize my account.I don’t understand why this done & I think it’s wrong to do this this people!It’s not as if life isn’t stressing enough without throwing more burden on people!WHY DID YOU DO THIS? I would like to know! But you can’t let me know through email cause in case you forgotten….My account isn’t working!

  • Alex Stoller

    I have had a Yahoo account for more than 5 years and until recently everything seemed to be going fairly well with Yahoo. The account was relatively active and I would check Yahoo about 3X/wk. I also signed on to YahooMessenger–a totally inept program, but I stayed with it. Then one day i tried to sign into my Yahoo account, but was unable to do so. I was told that my password could not be reset on line and that I needed to call customer ‘care’ to have my problem resolved.

    Four months later, I have not had my account issues resolved. Initially, I was told that I did not answer all of the secret questions correctly. I demurred because the account was set up so long ago and I did not make a note of which secret question I might have used. However, I was clear that I have only had one pet in my life and could not have used any other name for the pet. Still a ‘wrong’ answer according to customer service.

    I have another Yahoo account and I was asked for the middle name of my neice as one of my secret questions; I don’t have a neice and thus could not have answered the question. Since Yahoo got the question wrong on the second account, there is some indication that they are unilaterally, selectively and subjectively closing accounts on people. This may–as suggested–be a revenue issue, but they should be up front about it.

    As far as customer service is concerned, their ‘service’ is a farce as well as being run by those with poor English language skills. I have called 6 times in an attempt to rectify my sign in issues and I have been met with utter frustration. In addition, I asked for the name of the officer at Yahoo in charge of customer service or the address/telephone number of the corporate headquarters so that I might lodge a complaint. Customer service was unable or unwilling to give me this information.

    I wrote to customer service recently ‘just to keep in touch’ and I was flattered that I received any response at all from them, although the news was not all that good. Customer service told me that my account had been inactivated by Yahoo for violations of its Terms of Service, but they failed to tell me which element of the TOS I might have violated, EXCEPT customer service pointed me to the TOS which allows Yahoo to cancel any account for any reason at any time. There was no explanation as to why the account might have been inactivated because I could not answer one of my secret questions.

    I have lost faith in Yahoo completely as it has shown itself to be disinterested in its customers and our needs. Indeed, their disabling my account has cost me aggravation as well as money because many of my electronic funds transfers were pushed from this account. I begged them to reactivate the account even temporarily so that I could pay those bills and they refused.

    The share price of Yahoo brings a coat hanger smile to my face; this is a company that deserves to fail and I will work in any way that I can to push it over the edge.

  • Gareth

    You think that’s stupid, try searching fo The advertising company they bought in 2007 for $300m.

    Try and advertise with them, or search for them on Google, or more mausingly Yahoo.