My son still has a Dell laptop (what kind of father am I?) and he had two hardware problems. Since we paid for the super-duper home service, the technician came to our house. But — surprise, surprise — Dell sent him with the wrong parts. He got on the phone to Dell — demanding to know whether he was talking to America, by the way — and got the runaround and they hung up on him twice. He’s their guy.
So I’m not alone.
: But wait: Dell is opening a new customer service center in Oklahoma.