Outsourcing our headaches
: Om Malik is back home in India, filing all kinds of interesting observations, including this, on the “dark side” of outsourcing:
Here I got to talk to many who answer my phone calls whenever I have a question about my Amex Bill. Amid their sometimes drunken but polite arguments, you hear the cry for help. The constant pressure of trying to be someone else, faking accents and trying to deal with the abusive behavior of their customers, you find many are crumbling. The late nights, cooped up in cool but antiseptic halls, the call center workers are turning to drink, drugs and sex to find some meaning to their lives.